Learning Manager

Project Management for New System and Process Training

• Plan, execute and monitor the Learning and Development (L&D) team’s role in system and process improvement projects.
• Collaborate with cross-functional teams for innovate learning programs and ensure professional delivery of training content related to system or process upgrades.
• Create and execute learning programs aligned with the credit union’s systems, standards and processes.
• Serve as a consultative partner to understand the specific training requirements of various business units.
• Manage conflicting priorities and timelines to assure timely training delivery aligned with project launch dates.
• Evaluate training effectiveness and recommend strategies to optimize front-line learning opportunities.

Develop and Implement Training Programs and Materials

• Identify and assess future and current training needs by analyzing job roles, career paths, conducting annual performance appraisals and consulting with managers.
• Utilize a diverse range of training methods to ensure comprehensive learning experiences.
• Conduct engaging and effective induction and orientation sessions for new team members.
• Monitor and evaluate training program’s effectiveness, success and ROI periodically and report insights.
• Address and resolve any specific challenges or issues and customize training programs as necessary.
• Maintain a keen understanding of training trends, industry developments and best practices to identify front-line training needs, conduct skill gap analysis and gather feedback.
• Assess the effectiveness of learning programs and drive continuous improvements by establishing and optimizing processes.

Manage the Learning and Development Team

• Create and maintain progress and performance dashboards for informed decision making.
• Leads team of learning professionals, holding accountable to achieve objectives and goals for the credit union.
• Oversee the training schedule for team members, including compliance and policy refresher content.
• Provide timely coaching and counseling to team members, offering constructive feedback on job related performance. Conduct performance evaluations and document corrective action as needed.
• Track budgets, collaborate and consult with vendors and third-party training providers, and negotiate agreements to optimize resources.
• Plan and facilitate effective meetings and communication updates to drive initiatives forward and maintain business momentum.

Oversee design and production of engaging training materials, including e-learning courses.

• Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company’s purpose, mission and core values.
30+ days ago