This req will be released Monday 5 / 6 at 10am EST and shortlisting will begin Tuesday 5 / 7 at 10am EST.
MUST BE ON RESUME :
1. What's the biggest group you have supported?
2. Are you willing to work in the office 100%?
3. Briefly describe your help desk support experience and why you are ideal for this role.
Req ID : 10929-1 Title : Field Support Technician Job Family : D&T Background Package : CBRE Standard Package-No Drug Test Pay Rate : $31 Hours : M-F 8-5pm Remote / Hybrid / In-Person : In-Person Location : Cleveland, OH 44113 Assignment Duration : 3 Months Potential to convert to FTE, If so, what rate : Potentially, Around 65K
They are looking for someone who is a newer tech and has help desk experience and could potentially go to 2nd level. Resource's typical working day :
- Desktop support helping a wide range of end users
- Responding to tickets
- Providing Level 1 and potentially level 2 Support
- Maintaining office technology
- Front facing customer service
- Very high focus on customer satisfaction
Recruiters : Here are some keywords to look for in resumes :
- Experience with Remote software tools
- Lifecycle management
- Backend office MS Office Support
- MS Intune
- Active Directory
- Led small projects (not a project manager)
- Software deployment
- Remote management
- Incident Request Management
Years of Experience needed : Experience expectation : 2-3 years of level 1 or level 2 Help Desk or Desk Side experience Level of Education : H.
S Diploma Certifications / Licenses : Hardware Certifications are a plus, not required Top Must have Skills : o Experience with Remote software tools, Lifecycle management
o Level 1 & Level 2 software support
o Backend office MS Office Support
o MS Intune
o Active Directory
o Remote management
o Incident Request Management Pre-Screening Questions : 1. What's the biggest group you have supported?
2. Are you willing to work in the office 100%?
3. Briefly describe your help desk support experience and why you are ideal for this role. Interview Process : Zoom interviews then onsite (There process is : Technical, Cultural, & Onsite) Work Equipment Issued :
Laptop
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