Communications Clerk - On Call | St. Luke's Rehab

Communications Clerk Position Description

The Communications Clerk provides multi-line phone coverage for the facility in conjunction with reception and clerical duties.

Performs other related duties as assigned or requested.

RESPONSIBILITIES

Reception and Clerical Support

Welcomes and directs visitors to the sign-in station at reception desks. Ensures that the visitors fill in the required information on the sign-in sheet and get a dated visitor’s badge.

Directs visitors to various areas of the facility in a friendly and courteous manner.

• Operates the switchboard during regular business hours. Directs incoming calls politely. Operates the paging systems. Trains full time and substitute phone operators as requested.
• Operates the switchboard and pages according to published procedures during drills and emergencies. Makes correct announcements for drills or emergencies and ensures that all necessary procedures are followed exactly.

Returns to switchboard during codes if on break or during lunch.

Performs clerical support tasks at the reception desk in support of facility operations in a manner that does not detract from telephone and greeting tasks.

Customer Service

• Maintains the highest level of customer service via courtesy, compassion and positive communication.
• Promotes the Mission and Vision of Post Acute Medical (PAM) within the work environment and the community.
• Respects dignity and confidentiality by adherence to all applicable policies and procedures.

QUALIFICATIONS

Education and Training : High school diploma or equivalent.

Experience : Requires multi-line phone system experience.

Knowledge, Skills, and Abilities :

• Must be able to interact appropriately with employees and the public.
• Must be able to handle a busy switchboard.
• Must enter data accurately into assigned data bases.
• Must be able to use simple office equipment and practices to support the operations of the facility.

ABOUT US

PAM HEALTH (PAM) based in Enola, Pennsylvania, provides specialty healthcare services through more than 70 long-term acute care hospitals and physical medicine and rehabilitation hospitals, as well as wound clinics and outpatient physical therapy locations, in 17 states.

PAM Health is committed to providing high-quality patient care and outstanding customer service, coupled with the loyalty and dedication of highly trained staff, to be the most trusted source for post-acute services in every community it serves.

Its mission is to serve people by providing compassionate, expert care, and to support recovery through education and research.

Joining our PAMily allows you to work in a collaborative environment with colleagues and leadership with exposure to a variety of patient care levels.

Aside from our competitive pay, generous paid benefit time, and excellent insurance options, you will also have opportunities for professional growth through our Education Advancement Program.

PAM Health does not discriminate and does not permit discrimination, including, without limitation, bullying, abuse or harassment, on the basis of actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status, or based on association with another person on account of that person's actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status.