Health Coach II

Summary

The Health and Well-Being Coach II will care for GEHA health plan members through health coaching, and health and well-being education.

The primary mode of delivering this coaching will be telephonic and digital. This coach will be a valued team member who contributes to several health and well-being programs, such as : lifestyle coaching, adaptive exercise, fitness training, health education, well-being content creation, and care coordination with a multidisciplinary team.

This role is primarily responsible for supporting members in their efforts to achieve a higher level of well-being and performance in life and work.

The coach will elicit autonomous motivation, increase the capacity to change, and facilitate a change process through visioning, goal setting, and accountability, which leads to sustainable change for the good.

The coach may occasionally collaborate with subject matter experts on well-being initiatives for GEHA health plan members.

This position emphasizes evidence-based practice, whole-person centered care, and the value of a caring culture for both federal health plan members and GEHA employees.

To excel in this role, the coach will need skills and / or knowledge related to : transtheoretical coaching model, facilitating lasting behavior change, motivational interviewing, health education, human physiology, goal setting, mindfulness, resiliency, and physical activity progression.

Duties

• Perform initial evaluation of members through an assessment related to the service provided : health coaching with personalized lifestyle improvement support targeting dimensions of health.
• Use Clinical and Motivational interviewing skills to assess member’s need and establish mutually agreeable goals while supporting member in developing self-management skills in adopting positive behavior changes.
• Guide members related to defining their health and well-being vision, setting their health and well-being goals, building their support and accountability networks, achieving their health improvement plans, and improving their quality of life.
• Document encounters, facilitating outcomes recording, tracking, and analyzing.
• Review health risk assessments, biomarker, or lab data, claims history, and medical records to inform health education needs.
• Outreach to any members needing additional support or resources.
• Assist member with maximizing their member benefits and coordinate referrals to other team members, healthcare professionals, or specialty programs.
• Comply with all accreditations, State and Federal mandates.
• Demonstrate respect and sensitivity for all health plan members, regardless of race, ethnicity, religion, language, sexuality, gender identity, gender expression, nationality, or health diagnosis.
• Assist in creating and delivering presentations for the Health and Well-Being, Quality, Medical Management, and Proactive Care Management teams.
• Design and organize member-facing and coach-facing well-being content which follows department guidelines for citations, reviews, sharing, and distributing.
• Perform other related tasks incidental to the above-described responsibilities.

Workplace and Schedule

• Monday to Friday, full time
• Primary hours are 8-5 PM CST; a minimum of 32 hours per week must fall between these hours for member-facing care.
• Remote or hybrid position. We predict onsite team meetings at our Lee’s Summit, MO or Independence, MO locations at least once per quarter when COVID-19 transmission rates permit.
• Flexible work location : work from home or elect to use one of our office locations (in Lee’s Summit, MO). Offices are equipped with vending, sit / stand desks, and fitness facilities.
11 days ago