Benefits : 401(k) matching
401(k) matching
Opportunity for advancement
Paid time off
Training & development
Benefits / Perks
Competitive hourly pay rate plus commission and / or bonuses
Paid training
Paid Time Off
Job Summary The Customer Loyalty Specialist partners with the Agency Owner to establish and implement the systems, processes, and operations to build agency customer loyalty.
Monitors and measures the effectiveness of agency loyalty initiatives, in addition to satisfaction efforts, across all agency branches.
Responsibilities
Manages and monitors multiple customer touch points for a continued long-term relationship over the life cycle of the customer
Partners with the agency owner to solidify the strategy that educates and sets customer expectations
Monitors the customers’ needs to ensure that the agency exceeds their expectations
Establishes processes for onboarding new and transfer customers
Assists agency owner in achieving agency customer loyalty and satisfaction goals
Responsible for initiating and adopting best practices for positive agency customer contact (Consistent Customer Connections)
Creates and implements loyalty social media content
Ensures the agency is implementing all future documentation enhancements that strengthen the customer relationship
Identifies and communicates cross-selling opportunities discovered through customer interactions or data analysis
Qualifications
Demonstrated customer service experience
Effective communication skills
Experienced with PC software applications (Microsoft Office Suites)
Proficient in metrics and analytics
Ability to coach others
This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.
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Job Summary The Customer Loyalty Specialist partners with the Agency Owner to establish and implement the systems, processes, and operations to build agency customer loyalty. Manages and monitors multiple customer touch points for a continued long-term relationship over the life cycle of the custome...
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