ABOUT THE TEAM
A-to-z Guarantee is Amazon’s primary mechanism for protecting customers when they encounter a negative order experience with a third-party seller.
We focus on helping Customers easily report a problem when something goes wrong, Sellers to effectively resolve these problems for our customers, and Amazon systems & associates to efficiently adjudicate decisions where we need to step in! Because of the customer experience & financial impact of this product, as well as the opportunities to test integration points upstream, parallel, and downstream this is an exciting opportunity for a Senior Program Manager to enter the team, think big, simplify & reinvent, and help set the future vision for the program!
Key job responsibilities
- Manage and ensure timely delivery of projects related to Amazon cost to serve initiatives
- Coordinate cross-team efforts in launching the warranty mechanisms to WW stores
- Partner with CS and local teams to build the proper go-to-market strategies
- Develop best practices to foster, manage, track and measure success.
- Partner with business / operations / product and program teams to consult, develop and implement KPI’s, automated reporting / process solutions and data infrastructure improvements to meet business needs.
- Actively identify and resolve issues that may impair the team’s ability to meet strategic, financial, and technical goals.
Identify and implement process improvements and opportunities for innovation and simplification.
About the team
Here at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally.
We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program.
Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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