Summary
As a Bilingual Call Center Member Agent - Roseville, CA (Hybrid) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a community’s most vulnerable.
Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.
Here are the details on this position.
Call Center Member Agents are responsible for responding to basic to moderately complex member telephone calls involving eligibility and benefit information.
Your role in our mission
- Answers telephone calls using an automated system and responds to basic to moderately complex member questions and / or forwards call to appropriate personnel.
- Research member calls / inquiries and responds to appropriate parties in accordance with service level agreements (SLAs).
- Documents calls in a customer relationship management (CRM) ticketing solution, resolves member requests / inquiries and updates CRM history with results of inquiry to include proper documentation.
- Interfaces with team personnel, management, and customers in reference to customer service issues.
- Conducts outbound calls to members in response to customer direction or other business needs.
What we're looking for
- Must be Bilingual in Spanish and English
- High school diploma or G.E.D.
- 6 months minimum, prefer on more years of customer service or other telephone experience.
- Experience working with organizational functions and personnel.
- Experience working with computer software and telephone technology and skilled in the use of help desk software.
What you should expect in this role
- Must be a resident of the state of California.
- Hybrid work environment 3 days a week in the office as needed for face-to-face and client meetings with the remainder of time remote work.
The office is located in the Roseville / Sacramento area.
- Business and analytical critical thinking skills.
- Communication skills both written and oral.
- Ability to work independently.
- Ability to follow oral and written directions.
- Ability to navigate Microsoft Word, Microsoft Teams, Microsoft Outlook, and internet browsers.
LI-HYBRID
LI-CB1
The pay range for this position is $31,200 - $44,500 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development.
All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a , and educational assistance.
We also have a variety of leadership and technical development academies to help build your skills and capabilities.
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