Supervisor, Customer Meter Services

About us

Superpowered. Meaningful work. Human impact. A story we're proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we're certain about : the power of our people.

Join us in our goal to deliver 100% fossil-free heat to our customers by 2050!

National Grid is hiring aSupervisor, Customer Meter Services for Massachusetts. 100% onsite within a commutable distance to our Hopedalelocations.

Job Purpose

• Drive performance of diverse staff including issues relating to sickness, discipline and poor standards of work in order to ensure that work is carried out efficiently and effectively.
• Contribute to the protection and safety of the public and organizational personnel by ensuring that employee personal protective equipment, tools and equipment, and materials, meet National Grid safety policies and standards.
• Ensure work is performed in accordance with applicable federal, state and local rules and regulations.
• Respond to emergencies and coordinate with other Company emergency response personnel, Emergency Response Agencies, Regulators and the Police.
• Support achievement of goals including operational targets, mandated objectives, budget goals, emergency response and safety.
• Support continual development of union workforce by conducting Compliance Assessments, Effective Safety Discussions, coaching, and performance appraisal.
• Respond on site or via phone to off hour emergencies including Storm restoration, Customer issues, large scale outages, etc.

Key Accountabilities

• Monitor performance of diverse staff including issues relating to sickness, discipline and poor standards of work in order to ensure that work is carried out efficiently and effectively.
• Contribute to the protection and safety of the public and organizational personnel by ensuring that employee personal protective equipment, tools and equipment, and materials, meet National Grid safety policies and standards.
• Ensure work is performed in accordance with applicable federal, state and local rules and regulations.
• Respond to gas or electric emergencies and coordinate with other Company emergency response personnel, Emergency Response Agencies, Regulators and the Police.
• Respond on site or via phone to off hour emergencies including Storm restoration, contractor damages, large scale outages, etc.
• Complete all mandated work within regulatory guidelines and address related union issues.
• Supervisory / Interpersonal- Experience Required
• Support achievement of goals including operational targets, mandated objectives, budget goals, emergency response, field collections, meter reading / AMR, investigations and safety.

Qualifications

• A Bachelor's degree or equivalent job-related experience in a related area, 3 years' related experience is preferred.
• Technically proficient within subject matter or demonstrated ability to learn the business is preferred.
• A good working knowledge of tools and systems within designated area or demonstrated ability to be able to become proficient in tools and systems is preferred.
• Possesses knowledge and understanding of National Grid's policies and processes and how to apply them effectively.
• Experience managing a team with the ability to build effective, respectful, working relationships is preferred.
• Valid driver's license required with a safe driving history that meets National Grid's Safe Driver policy.

More Information

Salary - $101,000 - $119,000

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position;

gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.

We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.

National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.