Warranty Claims Administrator

Job Title : Warranty Claims Administrator / Customer Service Full-Time Hours : Full-time position Location : Deerfield Beach, Florida 33442 Schedule 8-hour shift Monday to Friday Day shift 8-5 pm Night shift 2nd shift until 9 pm (from home) About NitroFill : NitroFill, LLC is the world leader in nitrogen-based tire inflation products and equipment.

The NitroFill product replaces the air in automobile tires to increase tire life, fuel economy and safety. NitroFill is sold to consumers through a nationwide network of over 5,000 new car dealers, tire stores and automobile service centers.

Each NitroFill purchase includes a Product Warranty / Membership (also known as the NitroFill Auto Club) which provides, among other benefits, Tire Coverage, wherein NitroFill will pay to repair or replace any covered NitroFilled tire.

Please learn more about NitroFill by viewing our consumer website at www.nitrofillus.com. Job Description : NitroFill, LLC.

seeks full-time Warranty Claims Administrator / Customer Service Rep. Your tasks will include working in our Tire Claims Center answering incoming customer phone calls / emails and assisting customers through the claim’s validation, adjudication, and payment process.

Duties and Responsibilities : Answer incoming tire claim calls from participating NitroFill dealers and / or program members (customers).

Collect program information and enter into our proprietary computer database. Verify customer membership coverage. Utilize program to initiate and process claims in a timely manner.

Work with claims team to review, assess, and adjudicate tire claims. Learn our various tire warranty program terms and conditions.

Basic office work (emailing, faxing, scanning, filing, etc.) Display professional manners with all phone and email communications.

Manage high volume calls. Provide excellent customer service Academics and Qualifications : Ideal candidate will have several years of insurance or warranty claims administration experience, or similar telephone-based customer service experience.

Ideal candidate will have obtained the minimum high school graduation level education or equivalent. Ideal candidate will have some experience working with, or knowledge of, automobile tires.

Excellent customer service and phone skills including : verbal communication, written communication, listening and professionalism.

Must have extensive software skills including but not limited to Microsoft Office. Must be a dedicated professional willing to go above and beyond to grow with the company.

Ability to work flexible hours. Ability to work from home when necessary (have internet access with router). Bi-lingual preferred (English and Spanish) Work Environment : Successful candidates will operate in a professional office setting.

This position also requires the use of standard office equipment such as computers, computer software, phones, photocopiers, filing cabinets, and fax machines.

NitroFill provides equal employment opportunity to all individuals regardless of their race, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Powered by JazzHR