Claims Operations Director

Claims Operations Director

Job Locations US-United States

Requisition ID

2024-17378

Category

Claims - Workers Compensation

Position Type

Regular Full-Time

Overview

Reporting into the AVP of Business Operations, the Claims Operations Director is responsible for leading improvement of claims processing and operations activities within the claims department.

This includes development and execution of improvement strategies and activities in claims handling through strong collaboration with claims leadership and leveraging best practices.

The position requires both strategic and tactical capabilities to drive continuous improvement and enhanced business results in claims.

Maintains a solid understanding of AmTrust's mission, vision, and values. Upholds the standards of the AmTrust organization.

Responsibilities

Develop and execute improvement strategies in claim handling best practices, loss costs and customer service

• In partnership with claims leadership, develop and continually refine the end-to-end claim handling model, process and workflows for effectiveness and efficiency
• Through a continuous improvement cycle, analyze current operational processes and performance, recommending solutions for improvement when necessary
• Identify and operationalize data needs to drive improved results coordinating data and reporting needs with Claims Data & Analytics where applicable
• Create and implement standardized methods to plan, monitor, and analyze key metrics for the day-to-day performance of the business unit where applicable
• Ensure consistency in process, use of claim systems / applications, delivery of service and customer experience
• Serve as the lead in working with claims reporting and analytics to design and develop reporting dashboards and tools in support of business goals and objectives
• Demonstrate an advanced ability to collaborate and partner with internal LOB resources & stakeholders to execute on high priority initiatives and projects that span across the broad Organization
• Demonstrate and advanced ability to execute on key strategic initiatives with minimal oversight or direction
• Partner with internal resources to identify key performance objectives to track progress against goals; Operationalize improvement initiatives as needed based on critical key findings and results.
• Ability to independently manage large projects / initiatives while demonstrating an advanced ability to communicate effectively with Senior Leaders and LOB stakeholders to execute and advance projects forward.
• Be a catalyst for change across the Claims and Shared Services department

Performs other functionally related duties as assigned.

Qualifications

• 10+ years related industry experience in insurance, claims or operations management
• In depth knowledge and experience within claims operations.
• Strong verbal and written communication skills
• Demonstrated leadership to interact collaboratively and work effectively with a multi-functional team and throughout the organization;

fosters an environment of shared responsibility and accountability

• Advanced analytical skills
• Ability to prepare presentation documents and present to Executive leadership
• Advanced computer skills to include Microsoft Products
• Proven ability to manage organizational change, to involve and influence others to accept new ideas or innovative approaches, to lead in a team based organization
• Ability to develop reports, metrics and improvement plans
• Easily adapts to changing situations, requirements, or priorities
• Ability to effectively influence, engage and motivate others.
• Ability to mentor, train, and be a leader within the organization.
• Leadership skills : ability to plan, organize, delegate, and develop direct reports.
• Effective communication skills : ability to obtain information from others and deliver information to others orally and in written form.
• Ability to carry out detailed written and verbal instructions.
• Ability to work with little supervision and direction

Preferred :

• BA / BS college degree preferred. Knowledge and skills acquired through undergraduate studies in the areas of finance, insurance, management or business administration a plus
• CPCU, ARM, AIC designations, adjuster licensing or other industry training programs a plus

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position.

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include : Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected.

This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice.

Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices.

It is an integral part of who we are as a company, how we operate and how we see our future.

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