Job Id : 750062
Position : ADEM AWIN System Operator
Client : AWINS
Location : Building 9501, Camp Robinson, North Little Rock, AR
Duration : 12+ Months
- Part-Time : 32 hrs per week, Tuesday through Friday, 8 hours per day.
- This is a part-time position that will support the operations of the Arkansas Wireless Information Network (AWIN).
On-Site Position at Camp Robinson.
- This position is available for extensions.
- AWIN is a statewide communications network that provides service to 38,000 first responders in the state of Arkansas representing nearly 1000 public safety agencies.
- Each county in the state participates on AWIN as well as several state and federal agencies. AWIN is managed by the Arkansas Department of Emergency Management.
Job Description
- Entering radio information into the network in order to activate the radio.
- Maintaining accurate records of user information.
- Performing defined tasks as per ADEM and AWIN processes.
- Resolving user issues by answering questions and requests when they arise.
- Responding to incoming telephone calls and email inquiries from both internal and external customers regarding system-related problems.
- Maintaining client confidence and protecting operations by keeping sensitive information confidential.
- Monitoring system alarms and engaging with technical maintenance personnel as appropriate.
- Contributing to team efforts.
Required Skills
- Strong customer service skills.
- Strong communication and interpersonal skills. Ability to effectively communicate technical information to non-technical individuals.
Ability to communicate clearly via telephone and email.
- Strong attention to detail and ability to prioritize tasks.
- Excellent technical knowledge of computer systems, hardware, software, and networks.
- Strong problem-solving and troubleshooting skills.
- Excellent organizational and time management skills.
- Ability to work independently and as part of a team.
Required Qualifications
- Associate or bachelor's degree (Or an equal number of years of experience) in Computer Science, Information Technology, or a related field.
- Proven experience in system support or in a similar technical support role.
- Familiarity with IT security practices and protocols.
- Excellent problem-solving and analytical abilities.
- Ability to pass a background check.
- Ability to lift 50 lbs.
- Experience as a Technical Help Desk Support Analyst
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Job Id: 750062</b></p> <p><b>Position: ADEM AWIN System Operator</b></p> <p><b>Client: AWINS</b></p> <p><b>Location: Building 9501, Camp Robinson, North Little Rock, AR</b></p> <p><b>Duration: 12+ Months...
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