Branch Manager

Branch Manager

Oklahoma City, OK

Onsite Position

809 Cornell Parkway, Oklahoma City, OK 73108

Full Time

SUMMARY

This is a working Management position. This job requires you to work with customers on a daily basis through numerous channels including, but not limited to, working the teller line, opening accounts, taking loan applications, and addressing client complaints / issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Manage the day-to-day operations of the branch including all Banker functions such as paying and receiving teller transactions, opening new accounts, making referrals of BancFirst products and all other Personal Banker duties.

Manage the customer service level of the Universal Bankers and Tellers. Extraordinary customer service will be required at all times.

Responsible for coaching, counseling, and disciplinary action of branch personnel.

Hold weekly operational and sales related meetings with all employees.

Conduct monthly score card performance reviews with each employee.

Perform other job related duties and projects as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS

3-5 years of Retail / Branch Manager experience required

Ability to motivate staff and assist in maintaining goals

Proficient in opening new accounts, servicing accounts, and working in a teller position

Able to interact with other offices and departments for accurate resolutions to problems / errors, in addition to the timely completion of job tasks

Flexible and able to work additional hours when crucial to the branch environment

Customer and Employee conflict management is critical

Knowledge of sales tools and presentation

Knowledge of federal, state, and bank policy, procedure and regulations

Critical thinking skills

Excellent interpersonal, listening, verbal and written communication skills

Must be able to work well under stress and deadlines

Regular and consistent attendance and punctuality is an essential function of the job

PREFERRED SKILLS AND QUALIFICATIONS

Successful sales record in a retail banking environment; with knowledge of bank products and services

Bilingual (Spanish) a plus

PHYSICAL REQUIREMENTS

Constant use of computer screens and reading of reports

Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile

Regularly required to sit, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear

Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching to file materials

Ability to lift and / or move and carry 10-25 pounds (cash canisters, coin boxes / bags)

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $12 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-nine Oklahoma communities.

Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.

EOE / AA BancFirst is an Equal Opportunity and Affirmative Action employer.

Diversity Our differences enhance business performance.