Help Desk Technician

Job Description

Job Description

Description :

ALKEME is seeking a highly motivated and tech-savvy individual to join our team as an Entry-Level Helpdesk Technician. This is an excellent opportunity for someone with 1-5 years of experience in IT support and a passion for providing exceptional customer service.

As a Helpdesk Technician, you will play a crucial role in assisting our internal users and ensuring the smooth functioning of our IT infrastructure.

Responsibilities :

• Provide technical support to end-users via phone, email, and in-person to resolve hardware and software issues.
• Troubleshoot and resolve technical problems related to computer systems, applications, and network connectivity.
• Assist in the setup, configuration, and deployment of desktops, laptops, printers, and other peripherals.
• Maintain accurate records of support requests and resolutions in our ticketing system.
• Collaborate with other IT team members to escalate and resolve complex issues promptly.
• Assist in user training on various software applications and systems.
• Participate in ongoing learning and professional development to stay updated on emerging technologies and best practices.

Requirements : Requirements :

Requirements :

• 1-5 years of experience in IT support or a related field.
• Strong knowledge of Windows operating systems and Microsoft Office applications.
• Basic understanding of network protocols and configurations.
• Some onsite visits and local travel
• Excellent problem-solving skills and ability to troubleshoot technical issues effectively.
• Strong customer service orientation and a proactive approach to issue resolution.
• Effective communication skills, both written and verbal.
• Ability to work independently and as part of a collaborative team.
• A passion for technology and a desire to learn and grow in the IT field.

Preferred Qualifications :

• CompTIA A+ or other relevant certifications.
• Experience with Mac OS and mobile device support (iOS, Android).
• Familiarity with Office 365 Products and Microsoft Azure.
• Knowledge of cloud-based applications and services (e.g., Office 365, G Suite).

Benefits :

• Competitive salary and benefits package.
• Opportunities for professional growth and career advancement.
• A supportive and inclusive work environment.
• Hybrid work schedule, allowing flexibility between on-site and remote work.
23 days ago