Technical Implementation Specialist

Job Description

Job Description

Overview :

GoTab is a leading technology company specializing in Point of Sale (POS) and contactless ordering platforms for restaurants, retail, and entertainment venues.

We are seeking a motivated and detail-oriented Technical Implementation Specialist to join our Deployment team and assist with the technical aspects of customer deployments.

Job Summary :

As a Technical Implementation Specialist, you will support the deployment team and account managers with hardware and software in complex environments.

A general understanding of technology is highly desirable, and minimal travel is required, but we encourage visits to customer sites to gain more first-hand knowledge.

If you’re a problem solver who thrives on no two days being the same, we want to hear from you! The ideal candidate has a strong understanding of programming logic and the technical aspects of product deployment.

Key Responsibilities :

• Assess the technical environment of customer sites during the sales process and develop deployment solutions tailored to known requirements, constraints, and expected outcomes.
• Serve as a consultant by providing recommendations for delivering the best possible customer outcomes.
• Identify hardware and software components needed for a successful installation.
• Configure GoTab routers, printers, network equipment, and other peripherals necessary for the proposed technical solution.
• Coordinate with third-party platform partners and customers to activate GoTab’s fully integrated POS solutions.
• Respond to and resolve level 2 and 3 deployment support tickets in a timely manner.
• Occasionally work a half-day on weekends to support clients during their busiest times.

Required Qualifications :

• Experience with IoT or low-power computing devices like Raspberry Pi.
• A strong sense of responsibility and the ability to take initiative are essential.
• You must have a solid understanding of IP networking, both wired and wireless.
• Familiarity with Linux environments and command-line utilities is required, including connecting to remote devices over SSH.

Preferred Qualifications :

• Previous experience in hardware installation or technical support roles.
• You must have a solid understanding of IP networking, both wired and wireless
• Proficiency with command-line text editors such as Vim, Emacs, or Nano is necessary.
• You should be familiar with using, programming, or administering common point-of-sale systems or similar platforms.
• Experience with side-loading apps on Android hardware.

What We Offer :

• Medical, Dental & Vision - Employees can choose between health insurance plan options that make sense for their needs, lifestyles, and families.
• Unlimited Vacation Policy - No counting days. We have a trust-based system of knowing you will work hard and take the time you want and need.
• $100 Monthly to "Dine On Us" - As soon as you start, you have a monthly allowance of $100 that you can spend at any GoTab location of your choice.
• Rapidly Growing Startup : A rapidly growing startup with endless potential! You are bound to make an impact here.
• 401(k) Retirement Plan : We offer a competitive retirement plan to help you plan for your future.
• Compensation : Ranges from $40,000 to $60,000 per year, depending on experience and region.

Work Conditions :

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully.

This position may occasionally require operating in a restaurant, retail, or entertainment setting and the ability to lift POS products and supplies (up to 25 pounds).

This job is in-person 5 days a week in our Arlington, VA office, located on top of the Courthouse Metro with bus service and ample parking.

Equal Employment Opportunity :

GoTab is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to race, color, religion, creed, sex, gender, sexual orientation, gender identity, gender expression, age, national origin, genetic information, marital / familial status, disability, military status, veteran status, or any other protected status.

We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity.