Careers that Change Lives
This position, Principal Medical Affairs Specialist, will have two primary responsibilities :
- To interact with patients, investigate complaints that adverse health outcomes resulted from the use of company products, provide information to patients, and resolve their complaints.
- To collaborate with Medtronic legal administrative professionals, paralegals, e-discovery specialists, and lawyers as a nurse-consultant on claims brought by patients who are represented by counsel and / or have filed lawsuits, and to assist in the investigation of those claims and lawsuits.
When interacting with patients, the Principal Medical Affairs Specialist will embody Medtronic’s patients first philosophy by being responsive, showing patience and empathy, and providing accurate medical and product information.
The Principal Medical Affairs Specialist will develop strategies for resolving patient requests for compensation and follow through on those strategies, often with minimal supervision.
When working with Medtronic legal administrative professionals, paralegals, e-discovery specialists, and in-house counsel, the Principal Medical Affairs Specialist will serve as an integral part of the legal team, sharing specialized knowledge of medicine and of Medtronic products.
This position will report to the Director Litigation.
Location : Twin Cities (MN)-based individuals preferred for hybrid (in office three days per week) position.Individuals in other U.
S. locations may be considered for 100% remote work if applicant qualifies under Medtronic remote work policy.
A Day in the Life
Responsibilities may include the following and other duties may be assigned.
- Receive referrals from patient services functions of patients with complaints that adverse health outcomes resulted from the use of company products.
- Interact with patients by phone, email, and written correspondence with empathy; provide accurate medical and product information while making clear you are not serving as a health care provider to patients.
- Investigate patient requests for compensation and lawsuits by
oConsulting with knowledgeable individuals in Medtronic’s operating units about Medtronic products that are the subjects of patient complaints
oReviewing product literature
oRequesting, collecting, and maintaining patient medical records in compliance with all applicable laws and regulations
oComparing patient-provided information to known product information and patient medical records
oReviewing returned product lab analyses
oUsing reference library and peer review literature
Draft or co-draft (with Medtronic counsel) written responses to patient requests for compensation, including :
oChronologies and other summaries of medical records
oSummaries of product capabilities, potential adverse events, analyses of returned products, peer review literature, and instructions for use
- Participate in regular meetings with Medtronic legal and clinical-scientific personnel and others regarding patient requests for compensation and lawsuits
- Track and communicate status of patient requests for compensation and lawsuits
- Track financial outcomes and implications achieved by resolving patient requests for compensation
- Assist patient services functions with policies and training
- Assist Office of Medical Affairs and Global Quality as requested
Must Have : Minimum Requirements
Bachelor’s degree with 7+ years of clinical nursing experience to include familiarity with electronic medical records (EMR), or, an advanced degree with 5+ years of experience
Nice to Have
- Valid state-registered nurse (RN) license in state of residence strongly preferred
- Experience in healthcare management
- Experience in legal field
- Legal nurse or case management experience
- Specialized knowledge of neurosurgery and orthopedic spine surgery
- Ability to work independently and with minimum supervision
- Empathy for patients in challenging medical circumstances
- Integrity and strong ethical center
- Excellent interpersonal skills
- Excellent verbal and written communication skills
- Critical reasoning, analytical, and care assessment skills
- Planning and time-management skills
Principal Medical Affairs Specialist.
When interacting with patients, the Principal Medical Affairs Specialist will embody Medtronic’s “patients first” philosophy by being responsive, showing patience and empathy, and providing accurate medical and product information. When working with Medtronic legal administrative professionals, para...
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