Help Desk Consultant I

Villanova University
Villanova, PA
$13 an hour
Full-time

Posting Details

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Position Information Posting Number : 20245302V Position Title : Help Desk Consultant I Posting Type Student Hours / week : 20 hours per week Eligibility : Work study preferred but open to all students Semester 2024-2025 Academic Year Location St.

Mary's Hall Detailed Work Schedule Number of positions : 6 Department : 715-UNIT - Technology Support Services Contact Name : Kimberly Walter Contact Phone / Extension : 94899 Position Summary Information Job Description Summary : *Provide first-level help desk support to provide support for all UNIT-supported systems.

  • Consult with students, faculty, and staff regarding issues with Villanova technology and systems.*Assist with computer problems and provide diagnosis and resolutions.
  • Log calls utilizing the TeamDynamix (TDX) ticket system. Requirements : Must be a graduate student.

Some technical knowledge to support the IT infrastructure.

  • Excellent written and oral communication skills.
  • Excellent customer service skills.
  • 22 days ago
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