Restaurant Manager

Celebrating 20 years since first opening its doors in London, Zuma is sophisticated twist on the traditional Japanese Izakaya style of informal eating and drinking.

Co-founded by Rainer Becker and Arjun Waney in 2002, Zuma has 15 venues globally and 9 seasonal locations.

Featuring modern Japanese cuisine that is authentic but not traditional. The menu showcases a variety of dishes from its three kitchens : the main kitchen, the sushi counter and the robata grill.

Zuma, the brainchild of award-winning co-founder and creator, Rainer Becker, brings its internationally acclaimed style of authentic and modern Japanese food to Midtown, New York.

JOB SUMMARY :

Restaurant Manager oversees all aspects of restaurant operations to ensure a seamless and exceptional dining experience for guests.

This role involves managing staff, maintaining quality standards, optimizing profitability, and upholding the restaurant's reputation.

ESSENTIAL JOB FUNCTIONS :

• Supporting the General Manager in running the daily operations of the restaurant
• Supervise and coordinate the activities of the restaurant floor staff to ensure smooth operations and exceptional guest service
• Recruit, train, and supervise FOH staff to ensure high performance and adherence to standards
• Oversee scheduling for FOH team, ensuring sufficient staffing levels to meet business demands while optimizing labor costs
• Maintain and keep record of food and equipment inventories
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
• Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted
• Address guest inquiries, concerns, and complaints in a prompt and professional manner
• Provide support and guidance to the service team, including servers, server supports, and receptions
• Collaborate with the kitchen team to ensure timely and accurate delivery of food orders
• Conduct pre-shift meetings to communicate daily specials, menu changes, and service expectations
• Assist in training new staff members and providing ongoing coaching and feedback
• Maintain cleanliness and organization of the dining area, including tables, chairs, and other furnishings
• Oversee the closing procedures, including cash handling, reconciliation, and securing the premises
• Collaborate with other managers to ensure seamless coordination between FOH and Kitchen operations
• Follow Zuma's service standards and protocols, including uniform guidelines, grooming standards, and service etiquette
• Operate ethically to protect the image of the company
• Performs other duties and responsibilities as required or requested

JOB KNOWLEDGE, EXPERIENCE AND SKILLS :

• 3+ years of experience in restaurant management role in a premium dining environment
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team
• In-depth knowledge of restaurant operations, including food and beverage service, guest relations, and compliance with health and safety regulations
• Strong communication skills, both verbal and written, with the ability to interact effectively with guests and staff
• Ability to handle high-pressure situations calmly and professionally
• Knowledge of restaurant operations and service standards
• Familiarity with POS systems and basic administrative tasks
• Passion for hospitality and a commitment to delivering outstanding guest service
• Ability to work flexible hours, including evenings, weekends, and holidays, as required

PHYSICAL REQUIREMENTS :

• Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and / or quantitative productivity standards
• Must be able to lift and carry up to 25 lbs; Ability to stand for prolong periods of time and climb steps regularly
• Ability to physically maneuver through work areas; bend, lift, carry, reach / extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment

BENEFITS & PERKS

• Medical, Dental, Vision Insurance
• Bonus program
• Paid Time Off
• Free family meal daily
• 50% off dining discounts at Zuma
• The opportunity to work on a team with global hospitality / culinary experience

Zuma is an equal opportunity employer.