Overview
The Host is responsible for greeting and proper seating of guests as they enter the restaurant. They will be responsible for creating an excellent first impression as well as ensuring timely and appropriate seating of guests.
The Host will assist in maintaining the Resort Standards. The Host shall strive to provide exceptional service to Resort and Spa Culture as well as promoting La Cantera Resort and Spa as both the Destination and Employer of Choice! Plans and coordinates timely seating of guests.
Greets incoming guests. Takes reservations in person and over the phone, using professional language at all times. Responsible for hanging guests coats, purses, etc.
Cleans and resets tables as needed. Provide guests with high chairs, booster seats, etc. Ensures guests are comfortable and welcome if required to wait.
Maintains cleanliness of podium areas. Answers restaurant telephone, responding to guests’ questions in a professional manner.
Escorts every guest to the table, hands out menus and ensures table(s) are properly set up. Maximizes the seating of the restaurant.
Attends mandatory monthly department meetings appropriate resort and division meetings. Assists servers, and bussers with refilling beverages and / or clearing tables.
Schedules dining room reservations. Notifies servers of guests’ special requests, events, etc. Completes all assigned side-work, obtaining manager’s signature when complete.
Informs server of any potential guest issues. Familiarizes him / herself with the menu. Answers questions and / or makes recommendations on menus as needed.
Assists servers with monitoring assigned tables for customer satisfaction, quality, and additional service. Qualifications High school education required Prior food and beverage experience preferred At least six months customer service experience preferred Must be able to read, write and speak English Must be at least 16 years of age Must be able to accurately follow instructions, both verbally and written Must possesses excellent communication skills
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