Service Desk Systems Administrator II

Description :

As a System Administrator you will provide consolidated help desk function / serve as the government IT focal point for customer support.

• The System Administrator function shall be capable of handling the full range of IT-related issues to include : supporting walk-up, telephone, or e-mail customer problem resolution;
• receive, answer, and transfer, when required, trouble calls and maintenance requests in support of all government missions and personnel;

assign a ticket number and track communication system outages and repair actions until the issue is resolved; and deliver all software, designs, records, databases, manuals, guides, standard operating procedures, and similar items developed in rendering problem resolution services.

Meet all government IT requirements for the entire life cycle of each IT service to include steady-state day-to-day operations.

To ensure maximum flexibility and efficiency and to encourage cross training, employees will be assigned additional duties as deemed necessary.

This is an on-site position that requires United States Citizenship and a Top-Secret security clearance with SCI eligibility.

Responsibilities :

• Troubleshoot, fix failures and document within ServiceNow ticketing system
• Develop reliability system upgrades for government personnel review
• Process new account request for NIPR / SIPR
• Perform preventative maintenance which includes but is not limited to the installation of new software releases, system upgrades, and patches
• Serves as On-Site computer maintenance technician
• Assist Cyber Team with Incident Response procedures
• Manage Windows Active Directory for NIPR / SIPR accounts
• Assist with JWICS account management / ServiceCentral Ticketing system
• Provide Tier 1 / 2 support for customer tickets in our trouble ticketing system
• Provide Tier 1 / 2 support for customer phone calls to our support line
• Troubleshoot escalated / high level customer issues remotely and on customer premises
• Provide regular updates to stakeholders on new customer deployments
• Assist in inventory management as directed
• Installation of customer equipment at designated facilities
• Provision / image new systems / deployed new systems
• Assist / support AV / VTC Technicians with set up and troubleshooting of AV equipment
• Perform administration tasks, including user / group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly

Required Skills :

• 1-3 years of system administration experience, preferably with USAF NIPR, SIPR, and JWICS
• Very strong, proven customer service skills, with the ability to build personal relationships with non-technical customers
• Ability to work well under pressure in a fast paced, team environment
• Active TS / SCI security clearance / eligibility
• Security + certification
• Ability to lift 50 or more pounds

Preferred :

• Windows 10 / Windows 11 Experience
• H.S. Diploma. Degree in Computer Science, IT, or Engineering related field highly Desired; Level of education may be substituted for years of experience
• Knowledge of Unix systems administration
• Projection and VTC experience
• PXE / LRA experience a plus

Locations :

• This position will be expected to perform duties at any customer facilities within Colorado Springs.
Rate :
• $80K - $95K
• $80K - $95K

Closing Date :

This is a continuous opening; we are accepting ongoing applications for this position.

Benefits :

Aleut offers the following benefits to eligible employees :

• Health insurance
• Dental / Vision Insurance
• Paid Time Off
• Short- and Long-Term Disability
• Life insurance
• 401k, and match

EEO Statement :

Aleut Federal, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

In addition to federal law requirements, AF complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

AF prohibits workplace harassment based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.