Senior Tech Support Associate, Tech Support Center

I. JOB OVERVIEW

Job Description Summary :

GW Information Technology is the chief provider of technology services and applications at GW. The area partners with all key stakeholders across GW to equip students, faculty, and staff with the technology and tools necessary to achieve academic excellence.

This position works within GW Information Technology and ensures collaboration with both University stakeholders and external vendors.

This Senior Tech Support Associate, Tech Support Center position provides direct enhanced and complex technology support to end users including faculty, staff, and students.

This position often focuses on the diagnosis, maintenance, and repair of both hardware and software issues in a school or division environment.

This role typically handles Tier II requests and may provide other enhanced information technology (IT) services using advanced knowledge or methodologies.

This position provides general IT services to their client group(s), liaising with central university IT services when solving complex problems and integrating solutions.

Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications :

Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 2 years of relevant professional experience, or, a Master’s degree or higher in a relevant area of study.

Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses / Certifications / Posting Specific Minimum Qualifications :

Preferred Qualifications :

Hiring Range

$57,083.83 - $85,508.28

GW Staff Approach to Pay

How is pay for new employees determined at GW?

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits.

For program details and eligibility, please visit

https : / / hr.gwu.edu / benefits-programs.

II. JOB DETAILS

Campus Location : Ashburn, Virginia

Ashburn, Virginia

College / School / Department :

GW IT

Family

Information Technology

Sub-Family

Tech Support / Service Delivery

Stream

Individual Contributor

Level

Level 2

Full-Time / Part-Time :

Full-Time

Hours Per Week : Work Schedule :

Work Schedule :

Monday-Friday. This hybrid schedule is four (4) days onsite and one (1) day remote per week.

Will this job require the employee to work on site?

Employee Onsite Status

Hybrid

Telework :

Required Background Check :

Criminal History Screening, Education / Degree / Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search

Special Instructions to Applicants :

• Special Instructions : This hybrid schedule is four (4) days onsite and one (1) day remote per week.
• Employer will not sponsor for employment Visa status.

Internal Applicants Only?

Yes (University Wide)

Posting Number : S013328

S013328

Job Open Date : 09 / 25 / 2024

09 / 25 / 2024

Job Close Date : 09 / 28 / 2024

09 / 28 / 2024

If temporary, grant funded or limited term appointment, position funded until :

Background Screening

Successful Completion of a Background Screening will be required as a condition of hire.

EEO Statement :

The university is an Equal Employment Opportunity / Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.