Field Service Technician

Job Description

Job Description

As a Field Service Technician with PGI Services , you will provide superior customer service as you troubleshoot breakroom & refreshment equipment.

Working at our customer's facility, our service technicians are responsible for preventive maintenance, service, installation and customer training to ensure customer satisfaction.

You will maintain the proper parts and supplies in your service vehicle in order to have what’s necessary on hand. This position requires computer, mechanical, electrical, plumbing and some CCTV experience. 50-60K

RESPONSIBILITIES AND DUTIES

• Receive dispatched service calls as assigned and ensure prompt response based on estimated time of arrival
• Perform preventative maintenance, troubleshoot / diagnose and service equipment to factory settings
• Maintain inventory and maintenance on company property
• Installation & removal of equipment
• Document all work performed and close out all activities upon completion
• Maintain a professional appearance and follow established safety standards
• Consistently present a professional image, both in personal appearance and condition of company equipment
• Professionally communicate to customer services performed
• Cover a service area and help in other areas as needed
• Ability to work overtime, weekends, and holidays when needed
• Assist with running routes, merchandizing market displays when needed

COMPETENCIES

SKILLS :

• Mechanical and electronic aptitude
• Strong troubleshooting and organizational skills
• Strong accuracy and detail oriented with all reporting
• Customer relations, interpersonal relationships, team relations and be service oriented
• Excellent organizational and time management skills
• Must be self-starter, work with minimal supervision and be able to accomplish tasks in a timely manner.
• Great oral and written communication skills
• Willingness to learn about new and emerging equipment & technologies

MINIMUM REQUIREMENTS

• Field service tech for more than 5 years or a similar position
• Troubleshooting, diagnosing and repairing various types of vending, coffee and refreshment equipment
• Demonstrated experience working in direct contact with customers on service-related activities
• A 2-year technical certification, apprenticeship training program, on the job training and or military equivalent
• High School diploma or equivalent
• Valid driver’s license with proof of an excellent driving record

PHYSICAL REQUIREMENTS :

• Must be able to lift 75 pounds
• Position requires sitting, standing, twisting, reaching, pushing, and pulling
• Position requires bending, stooping, kneeling or squatting on a daily basis. May be up to 30% of the day
• Position requires driving company van or large box truck to and from customer sites

Company Description

PGI Services, the leading Workplace Refreshment Services Company in Colorado, is seeking a highly motivated person to join our team as a route delivery and product merchandizer driver, this position is a critical role and offers a variety of assignments and tasks.

We are looking for someone with experience in route sales, product delivery and merchandizing. This opportunity is for someone with solid integrity and an aggressive nature to get ahead.

If you meet the qualifications and possess the confidence to be one of our best we want to hear from you.

The right person for this job will have a major impact on the growth of our company over the next several years. While you may not be familiar with our company or industry, we have the resources and experience for your success.

Company Description

PGI Services, the leading Workplace Refreshment Services Company in Colorado, is seeking a highly motivated person to join our team as a route delivery and product merchandizer driver, this position is a critical role and offers a variety of assignments and tasks.

We are looking for someone with experience in route sales, product delivery and merchandizing. This opportunity is for someone with solid integrity and an aggressive nature to get ahead.

If you meet the qualifications and possess the confidence to be one of our best we want to hear from you. r nThe right person for this job will have a major impact on the growth of our company over the next several years.

While you may not be familiar with our company or industry, we have the resources and experience for your success.