Customer Service Advisor

We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience.

We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!

Compensation : $31,200 - $36,400 (With Additional Commission / Bonus Structures)

Compensation : $31,200 - $36,400

$31,200 - $36,400

Responsibilities :

• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
• Keep track of customer accounts and make updates with new account information as necessary
• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
• Interact with the sales lead to maintain and improve service and product knowledge
• Create records of customer interactions and follow up to ensure all questions have been answered
• Consistently improve cancellation / retention rates and achieve cancellation / retention goals
• Superb listening skills with the ability to overcome customers' initial concerns and objections
• Handle each call with empathy, compassion, and professionalism to ensure the best customer experience possible
• Showcase the ability to keep customers on board through the reiteration of the reasons they purchased insurance policies and the continued benefit that the services provide
• Understanding and interpreting customer data
• CRM and technology aptitude to handle multiple platforms at a high volume and fast pace and ensure detailed and thorough notes are provided for each call
• Influence customers to recognize the value of our policy. Educate the customer to understand the risks associated with canceling their policy
• Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues and work with customers to negotiate mutually beneficial terms
• A deep understanding of the product or service being offered and the industry in which the company operates
• Resell the value of being an insurance policyholder
• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
• Communicate frequent customer suggestions to the team to troubleshoot
• Maintain customer accounts and update them with new account information as needed
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Create records of customer interactions and follow up to ensure all questions have been answered

Qualifications :

• High school graduate, G.E.D. recipient, or equivalent
• Must possess exemplary interpersonal skills, communication skills, and active listening skills
• Experience working in a customer-oriented atmosphere
• Previous experience working retention for companies like Comcast, AT&T, etc. we want to speak to you!
• Retention / Sales experience of at least 2 years (preferred)
• Customer Service experience of at least 2 years (preferred)
• Strong sales savvy and persuasion skills
• Strong written and oral communication skills
• Talent for multitasking; typing while talking to customers
• Proficient with computers, strong keyboarding skills
• An aptitude for problem-solving and handling objections
• Strong background in call-center environment and sales-focused
• Attention to detail

About Company

Benefits :

We believe in investing in our employees' professional development and providing growth opportunities. As a team member, you will have the chance to :

• Develop a deep understanding of our industry and business operations.
• Expand your network by interacting with high-level executives and industry professionals.
• Take on additional responsibilities and projects to enhance your skill set.
• Participate in training programs and workshops to enhance your personal and professional skills.
• Collaborate with cross-functional teams and contribute to strategic initiatives.
• Opportunities for personal and professional growth and development.
• Performance-based bonuses.
• Collaborative and inclusive work environment.
• Chance to make a positive impact in the insurance industry.
19 days ago