As a Licensed Insurance Customer Service Representative, you will be at the heart of our client interactions. Your role will involve handling customer inquiries, reviewing policies, and ensuring our clients receive the highest level of service.
This role also includes a sales component, providing you with opportunities to earn commissions and bonuses.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Evenings Off
Hands on Training
Responsibilities
- Customer Support : Answer incoming calls from clients, addressing inquiries related to their policies, including renewals, changes, endorsements, and discounts.
- Policy Review : Assist clients in reviewing their current insurance policies and provide clear explanations of their coverage and options.
- Sales : Identify opportunities to offer additional products, including life insurance, to meet the clients' evolving needs and enhance their coverage.
- Problem Resolution : Address and resolve any issues or concerns clients may have with their policies or service.
- Record Keeping : Maintain accurate records of customer interactions and transactions.
Requirement
- Licensing : Must hold a valid insurance license (or be willing to obtain one).
- Customer Focused : Strong commitment to providing exceptional customer service and solving problems effectively.
- Ethical Standards : Demonstrated responsibility and a high level of integrity in all client interactions.
- Sales Skills : Basic sales experience is a plus; interest in earning commissions and bonuses through additional sales.
- Communication : Excellent verbal and written communication skills, with the ability to explain complex information clearly.
- Detail-Oriented : Ability to handle multiple tasks efficiently while maintaining attention to detail.
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