Product Portfolio Operations Manager

Job Description

The Consumer Bank (CB) Business and Product Transformation team is responsible for advancing the CB agile and product delivery strategy, mobilizing product teams to deliver large-scale initiatives, and overseeing the Agile Product Portfolio across Consumer Banking.

As a Product Portfolio Operations Manager in the Consumer Bank (CB) Business and Product Transformation team, you will oversee components of the Agile Product Portfolio and mobilize product teams to deliver large-scale initiatives by advancing the Consumer Bank agile product delivery strategy and facilitating better business and product outcomes through continuous improvement.

this role is not eligible for immigration sponsorship

Job Responsibilities

• Establish a partner communication framework to create awareness and alignment between Digital and Consumer Bank strategic objectives and initiatives.
• Partner closely with CB and Digital Product Owners, Technology Leads, Design Leads and Data Owners to manage product portfolio priorities, capacity, dependencies, risks, and performance metrics.
• Implement agile product development best practices aligned with Consumer Bank Agility Office standards; facilitate adoption of best practices with product teams.
• Align product portfolio priorities to strategic business objectives and desired P&L outcomes.
• Ensure product development tools and resources are being used effectively (e.g., Jira).
• Prepare senior management updates including Portfolio Reviews (PR), bi-weekly Product Updates and Executive Management Reports (EMR).
• Support special projects and executive requests and synthesize complex information in a strategic and compelling way so that the material is effectively communicated to relevant stakeholders.

Required Qualifications, Skills, and Capabilities

• Bachelor's degree or equivalent work experience
• 10 years of experience in product management, business / program management, agile methodology, consumer banking and digital products.
• Proficient in agile product development methodology.
• Proven experience delivering timely, high-quality communications, presentations, and reporting for various stakeholder groups.
• Attention to detail is a must with continuous focus on design excellence.
• Demonstrated ability in dealing with different stakeholder groups and driving the agenda.
• Excellent relationship-building skills, with ability to establish trust and credibility.
• Advanced level experience in all Microsoft Office tools (Excel, PowerPoint, Teams), Confluence and Jira.
• Must be self-motivated, tenacious, and able to work with high degree of independence.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer / Disability / Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.

We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.