The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change, whether it’s through health and wellbeing, early education, violence prevention, or one of our other programs and services.
We’re looking for talented individuals who are committed to empowering our community by creating a safe and welcoming environment that encourages growth and support individuals like you!
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
The Manager, Community Concierge , will lead the concierge team at the local Community Hub and provide best-in-class levels of customer service and experiences.
You will collaborate with Community Hub leadership and stakeholders across the association to implement operations standards that support enterprise goals and elevate the customer experience.
Requirements
- Associate's degree in business, operations, marketing, hospitality, or equivalent
- 2 years of related work experience, including managerial responsibilities
- Bilingual, English / Spanish a plus, not required
- Ability to work flexible hours, weekends, and / or holidays, as needed
- Proficiency of the technology ecosystem (specifically customer data, CRM, customer engagement) preferred
- Top-notch verbal, written, and interpersonal communication skills
- Strong analytical and critical thinking skills
- Sound leadership ability, including motivating, coaching, and performance management
- Ability to achieve results by taking a proactive long-term view of business goals and objectives
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