Scrum Master (HYBRID)

PURPOSE :

Leads a cross functional team, guiding them on how to use Agile, Scrum and Lean values / practices through servant leadership.

Creates and nurtures a culture of continuous learning, growth mindset and agile maturity in teams through agile practices, agile mindset, metrics, removal of blockers and partnership with leadership.

Exhibits the behaviors of a Lean-Agile Leader with a Lean-Agile Mindset.

ESSENTIAL FUNCTIONS :

Facilitates the team’s progress toward team goals. Acts as the team facilitator and continuously engages in challenging the old ways of working to improve team level performance in the areas of quality, predictability, flow, velocity and other metrics defined by the enterprise.

Helps the team focus on daily and Iteration goals in the context of the current Program Increment (PI) or Release Objectives.

Leads team efforts in relentless improvement, helps the team improve and take responsibility for their actions; facilitates the team retrospective.

Teaches problem-solving techniques and helps the team become better problem-solvers for themselves. Facilitates team meetings such as Daily Stand-up, Iteration Planning, Iteration Review, Iteration Retrospective etc.

Ensures the DoD (Definition of done) and other team level working agreements are being followed. Facilitates discussion, decision making, and conflict resolution within the team to improve team level performance and value delivery.

Eliminates impediments by engaging the right stakeholders within the organization or partner organizations. The Scrum Master supports the team in addressing and eliminating these issues to improve the likelihood of achieving the objectives of the Iteration.

Assists with internal and external communication and improves transparency.

Supports the team’s efforts to continuously improve communications and relationships with other teams. Scrum master takes a lead role in coordinating work with other teams to improve flow and throughput.

Frequently represents the team in the Scrum of Scrums (SoS), or other ceremonies to plan and execute the work. Helps the team remain aware of opportunities to engage and improve larger program effectiveness.

Helps the team build effective relationships with the supporting teams like User Experience, Architecture, Shared Services etc.

Supports the Product Owner in their efforts to manage the backlog and guide the team while facilitating a healthy team dynamic with respect to priorities and scope.

Exhibits the behaviors of a Lean-Agile Leader to nurture a Lean-Agile Mindset in the team, leadership, and the program. Provide input and participate in initiatives to improve business agility in the team / program / enterprise.

Identify and support the culture change required to improve agility.

SUPERVISORY RESPONSIBILITY :

This position has no direct reports, however, may informally lead teams in a matrix environment.

QUALIFICATIONS :

Education Level : Bachelor's Degree OR in lieu of a bachelor’s degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Licenses / Certifications :

SAFe Scrum Master Certification.

Certified Scrum Master (Scrum Alliance).

Experience :

Required Minimum Qualifications : 5 years in the use of Agile / Scrum / Lean / SAFe practices and methodology in delivering business / customer value;

or in equivalent methodology in IT delivery.

Required Minimum Qualifications for a Senior Scrum Master is 8 years or equivalent in the use of Lean, Agile methodologies including three plus years as Scrum Master or Kanban lead.

Proven success leading multiple Agile teams to agile maturity and improved customer outcomes.

Licenses / Certifications : Senior Scrum Master

Certified Scrum Master (CSP) Upon Hire Required.

SAFe Scrum Master Certification Upon Hire Preferred.

Certified SAFe® Release Train Engineer Preferred.

Certified Scrum Professional Preferred.

Preferred Qualifications :

Experience as a Scrum Master or Kanban practitioner in prior role.

Experience being part of a SAFe (Scaled Agile Framework) Agile Release Train.

Knowledge, Skills and Abilities (KSAs)

Knowledge of Lean Agile values, principles, and practices.

Knowledge of Lean agile frameworks like Scrum, Kanban.

Knowledge of Scaling frameworks like Scaled Agile Framework.

Demonstrate strong and clear accountability for program success.

Knowledge of Product Ownership, DevOps, Test Automation practices etc.

Excellent communication skills written and oral.

Self-starter with ability to prioritize work for self and teams.

Ability to organize data and generate metrics / reports / dashboards etc.

Ability to lead change at team level, manage conflicts constructively.

Proficient in Microsoft Office programs and industry standard Agile tools.

Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.

Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Department

Department :

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.