AYS Agent

Pinnacle hotel Management
FL, US
Full-time

OVERALL RESPONSIBILITIES

Main point of contact for all guest inquiries, including answering calls, dispatching, and following up to ensure guest satisfaction.

JOB REQUIREMENTS

  • Ability to communicate with guests and co-workers
  • Minimum lifting 25lbs.
  • Pushing, pulling, bending, stooping, and upward reaching

ESSENTIAL FUNCTIONS

  • Practice the Basics of Brilliant Hosting at all times
  • Assist with guest requests and notify appropriate management to resolve guest issues
  • Maintain a daily log of calls, action taken and final status of requests
  • Answer each call with proper telephone etiquette
  • Print and distribute reports per unit requirements
  • Maintain and be familiar with the directory of information for guest services
  • Handle all emergencies according to specified procedures
  • Operate and / or explain TDD operation for guests
  • Follow all procedures as outlined in the handbook, as well as all other appropriate unit and company policies and procedures
  • Each associate is expected to complete, within their ability, all reasonable requests by management
  • 30+ days ago
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