Accessible Magistrate Court Assistant

The NYC Department of Probation (DOP) is a world leader in working creatively and effectively engaging with people under court-mandated community supervision.

Through innovative partnerships with people and organizations throughout the New York City, DOP provides opportunities for those on probation to access services and opportunities that positively impact their life trajectory.

Following the best current data on what works, staff at DOP engage in meaningful relationships with those on probation in an effort to enhance community safety and decrease recidivism.

The Probation Assistant, under general direction and supervision, are situated in each of the Accessible Magistrate court parts to provide direct support and services to young people (& families) who are being processed as an Adolescent Offender.

The Probation Assistants performs varied of the following duties :

• Serve as agency’s representative to the court and assist families navigate the Accessible Magistrate and DOP’s Intake process (re : connecting families to the DOP team that will conduct the intake interview & providing services / resources when applicable).
• Conduct weekly wellness calls to the families of young people on supervision and / or receiving per-dispositional services ensuring that the young person and family are well and inquire about resources / service that are needed.
• Support several youth and family serving programs managed by the agency.
• Provide training and technical assistance, facilitate connections between service providers, DOP staff, and participants.
• Organize celebrations for young people so that credible messenger, restorative practice-based, & gender-supportive programs can better engage young people (and families), especially during the COVID-19 pandemic.

Other additional duties as a Probation Assistant may include but are not limited to :

• Assist with the coordination of various community-focused events and activities to assist DOP clients
• Oversee and staff various client-focused resources, such as community computer labs and similar endeavors
• Assist in gathering information for probation personnel from a variety of sources, including public and private social agencies, law enforcement agencies, courts, employers, and others.
• Assist in verification of social and legal history data pertaining to individuals serviced by the probation agency.
• Assist individuals serviced by the agency in completing questionnaires and other documents requiring written information.
• Assist in establishing or maintaining contact with persons or organizations in the community that may provide necessary resources for individuals serviced by the agency and accompanies client to these resources.
• Assist in compiling statistical data for a variety of projects and reports and performs clerical duties as needed.
• Help to secure information from various individuals and agencies regarding conduct and progress of probationers.
• Assist in resolving technical problems of probationers or others relating to housing, health care, employment, or may act as interpreter where possible.

Minimum Qualifications

High school graduation or evidence of having passed an examination for a high school equivalency diploma; or a satisfactory equivalent.

Preferred Skills

• Show an unrelenting ability to adapt to new roles / challenges while conveying positive energy, courtesy, professionalism, and timeliness in their work.
• Commitment to provide excellent customer service and maintain a calm, pleasant, and cheerful demeanor in a variety of atmospheres.
• Ability to read, write and understand printed materials, speak in public and respond to client. inquires.-Must present a professional appearance, dependable, punctual and willing to take initiative.

Residency Requirement

New York City residency is not required for this position : however, you must reside in New York State.