Team Leader/Shift Lead

Job Description

Job Description

Role Summary :

Create Raving Fans by leading and encouraging Team Members to consistently execute all tenets of Second Mile Service (2MS), Operational Excellence (OE), and Creating Emotional Connections (EC).

General Responsibilities :

• Oversee a particular function of the restaurant (see below) while working your scheduled shift.
• Provide leadership support to the AM / PM manager on duty while including them in decisions that impact the business and customer experience.
• Ensure and coach Team Members to consistently follow all Chick-fil-A processes and procedures.
• Shift management breaks, communication, call-off management, discipline, reward & recognition
• Consistently coach and mentor team members around Pathway training and best practices.
• Empower, encourage and provide feedback to team members on a daily basis
• Ensure all team members on shift are aware of the plan for the day.
• Ensure the store is neat, clean, and organized at all times.
• Train team to present food to guests with neatness and attractiveness.
• Appropriately handle all customer issues and play a positive role in customer recovery.
• Perform discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.
• If closing, control pre-close functions while not compromising service and food quality standards.
• Ensure cleanliness of all areas is always top-of-mind with a focus on customer perception
• Front of the House (FOH) Responsible for all cash management duties. Count down registers, track cash and coupon accountability, change fund management, Daily Report.
• Back of the House (BOH) Follow all food safety procedures at all times.
• BOH Is aware of food cost and labor cost best practices and works to implement them at all time

Skills :

• Outstanding communication skills
• Outgoing / friendly / patient
• Great verbal communicator
• Leader (track record of achievement)
• A desire for ongoing training / education
• Ability to work in a team environment
• Results-oriented
• Detailed & keenly observant
• Ability to make decisions quickly
• Ability to motivate others
• Proven history of consistently performing at a high level
• Competency in area of responsibility
• Embodies the Restaurants vision
• Unquestionable integrity and represents Chick-fil-A well
• Lead the business to achieve labor / food cost targets and speed of service goals
• Anticipates problems before they happen
• Passion for operational excellence in everything you do
• Responsible for money, food, labor, and training systems

Benefits :

• Affordable Healthcare
• Flexible schedule
• Employee discount
• Qualify for free college after the first 30 days of employment
30+ days ago