Eligibility Case Processor

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $41, - $48,.

ACS’ Division of Child and Family Well-being (CFWB) designs and executes strategies to support caregivers, children, and communities, so they can thrive and enjoy self-determination.

A critical piece of CFWB’s portfolio is the operation of the City’s subsidized child care voucher system one of the largest child care assistance programs in the country.

ACS providers vouchers to tens of thousands of low-income and child welfare-involved families, allowing parents and caregivers to access affordable child care at the provider of their choice while they pursue work, education, or training

CFWB has three borough-based Resource Areas (RAs) responsible for verifying and re-certifying the eligibility of all low income (non-TANF) families for voucher child-care services.

This includes Eligibility Determination and Administrative which includes Intake, Data Entry and Scanning & Indexing.

The Eligibility Case Processor is responsible to process and certify eligibility for voucher cases for families in need of childcare.

The Eligibility Case Processor will also liaise with the Eligibility Team Leader to ensure that childcare cases are processed accurately and timely according to office procedures and the appropriate state regulations.

Specific responsibilities include but not limited to :

• Follow up with community-based programs and providers for additional documentation to complete childcare eligibility / recertification.
• Troubleshoots / responds to inquiries from social service Agencies / childcare programs re : case status.
• Responds to requests from parents / providers / other interested individuals concerning eligibility and enrollment.
• Review case information and certifies eligibility for the childcare subsidy program.
• Review childcare case documentation and ensure accuracy and compliance with state and local regulations.
• Certify eligibility and / or terminate or reassign childcare enrollments according to criteria, procedures and regulations.
• Recertify childcare eligibility for families receiving subsidies.
• Update Control Log with relevant case status information.
• Respond to parent’s inquiries re issues with childcare eligibility.
• Liaise with the Central Intake unit re : logging-in cases and assignment to eligibility team.
• Compile and assess the information in mail-in recertification cases.
• Access HRA One Viewer and / or ACCIS to ascertain case and child information.
• May distribute childcare information to parents, providers and programs via email, mail and in-person.
• May scan and index case documents onto the HRA One Viewer.

ADDITIONAL INFO :

Section -A of the New York Social Services Law requires an authorized agency to inquire whether a

candidate for employment with child-caring responsibilities has been the subject of a child abuse and

maltreatment report.

TO APPLY :

For current city employees, go to Employee Self Service (ESS), Recruiting Activities, Careers and search for Job ID# .

For all other applicants go to and search for Job ID# . Click on the "Apply" button.

If you do not have access to a computer, most public libraries have computers available for use.

Only candidates selected for an interview will be contacted.

WORK LOCATION :

88-11 th St. Queens, NY

66 John St. New York, NY

Minimum Qualifications

Qualification Requirements

1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or

2. Education and / or experience which is equivalent to "1" above.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

For more information, please visit the U.S. Department of Education’s website at class "jobad-residencyRequirement">

Residency RequirementNew York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.

To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.