Production Quality & Services Supervisor

Production Quality & Services Supervisor

Big Lake, MN

Onsite, Permanent

The Production Quality and Services Supervisor will be responsible for the quality of finished

goods and services for the packaging products. This person will lead and coordinate the

company’s product quality initiatives and supervise the after-sales service group to ensure that

customers have the highest level of satisfaction with packaging products and services.

The Production Quality and Services Supervisor will supervise groups in the service department

to facilitate a coordinated effort to ensure total customer satisfaction with packaging products.

They will be able to communicate effectively and efficiently with other departments to ensure

that quality standards are being met.

Responsibilities

Provide best-in-class service and support to the company’s customers to ensure customer

retention.

Handling and monitoring department issues and client complaints to create methods to

lessen recurring issues.

• Create, develop, and maintain quality checklists for all finished goods.
• Use the return material authorization module (RMA) to create, collect, analyze and report

on quality-related statistics and metrics for continuing machine design and production

planning.

Recommend changes to design, assembly, or packaging procedures to improve product

serviceability, performance, and durability.

• Supervise the service group to ensure the after-sales directives and customer satisfaction.
• Ensure all on-site installations and field service services are being delivered.
• Support customers and field service technicians after business hours via phone and email

as needed.

Provide technical support by telephone and electronic communication to customers and

departments.

• Travel to customer sites for installations and field service as necessary.
• Review and interpret electrical schematics for problem-solving equipment issues.
• Work with Production teams to assemble and build equipment as needed to gain a

working knowledge of packaging products and quality metrics.

Qualifications

Education : Associate’s or Bachelor degree, preferably in Mechanics, Electronics or

Mechatronics or in a related industrial field.

• Minimum 4+ years of management / leadership experience.
• Must have excellent customer service skills and communication.
• Must have strong electrical knowledge in reading and understanding electrical schematics

and control logic and use of a multimeter.

Knowledgeable in servicing mechanized systems which utilize PLC or similar control

software desired.

• Need to have an understanding of Manufacturing products.
• Ability as a strong decision-maker to assess and analyze situations to accomplish the best

outcome.

• Need to have computer literacy in ERP software systems.
• Must be familiar and competent with Microsoft Word products.
• Must be detailed and organized.
• Must be a team player with a positive attitude and outlook.
• Ability to travel up to 20% of the time.
20 hours ago