Job Description
What would you do? The Specifics
- Drives, monitors, and achieves profit, sales and performance goals according to National Vision standards. Monitors retail operating costs, budgets, and resources.
- Optimizes and oversees the eyeglass department to ensure efficiency and compliance with company’s policies and operational guidelines.
Identifies areas of opportunity and creates an action plan for improvement.
- Conveys a commitment to providing outstanding customer service and ensures all associates do the same.
- Ensures quality standards are met.
- Ensures effective merchandising and execution of marketing, pricing promotions, and initiatives according to Brand and Company standards.
- Supervises and motivates Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
- Assists the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
- Leads and coaches associates towards the attainment of sales and customer service goals.
- Mentor potential Apprentice Opticians as permitted by law.
Qualifications
Are you the right fit? The Suitable Talent
- Fluent in reading and speaking both English and Spanish.
- Maintain Optical license as required by the state.
- Optical sales experience. Supervising experience is preferred.
- Proven ability to lead, coach and build associate relationships.
- Sound understanding of store operations and standards for success.
- Strong communication skills (both oral and written) for effective management of teams.
- Exceptional customer service skills.
- Strong organizational skills for planning work and continuously monitoring progress towards goals.
- Ability to analyze, create, and understand financial reports.
- Demonstrated ability to analyze and solve problems of varied scope.
- ABO and NCLE Certified
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