Sr. Community Manager - Multi-Site Communities

Job Details

Description

We are thrilled to announce an exciting opportunity for a Sr. Community Manager for Multi-site Communites ! Join us in our mission to create an inspiring and inclusive environment, where we celebrate diversity and offer a wide range of benefits and growth opportunities.

Be part of our journey towards empowerment and engagement.

Key Responsibilities for the Sr. Community Manager :

• Leadership : Professionally manage and lead the community teams in daily operations, maintaining an engaging and motivating presence.
• Scheduling : Establish maintenance and team schedules, holding each member accountable for performance and engagement.
• Coaching : Effectively coach the team, fostering an inclusive workplace where everyone feels welcome.
• Financial Management : Manage budgets, accounts, rent collections, and tenant notices; utilize software to ensure accuracy and timeliness.
• Application Review : Review processed applications, background, and credit checks to ensure all procedures are followed.
• Administrative Tasks : Conduct file audits to ensure compliance and handle tax filings.
• Reporting : Report escalated issues to the Asset Director and prepare client reports with supporting documentation for regular meetings.
• Communication : Communicate variances, concerns, and positive impacts in property operations, taking a solution-driven approach.
• Policy Enforcement : Enforce company policies and procedures for compliance documentation regarding new leases and recertifications.
• Customer Service : Greet residents, applicants, and others courteously and respectfully; promptly address and resolve questions, concerns, and complaints.
• Community Inspection : Inspect community conditions and coordinate maintenance activities to ensure compliance with regulations and promote curb appeal.
• Conflict Resolution : Investigate complaints and resolve conflicts.
• Safety : Secure property, implement safety precautions, respond to emergencies, and complete required documentation.
• Ethical Compliance : Ensure all work-related activities are conducted fairly, ethically, and consistently.
• Additional Tasks : Perform any other tasks as assigned.

Ideal Candidate Background :

• Energy and Attitude : Bring your high energy and positive attitude to contribute to an awesome atmosphere!
• Financial Management : Apply your financial skills to manage the property budget, accounts, and rent collections.
• Professional Image : Present a positive and professional image, supporting a strong leadership orientation.
• Customer Service : Excellent communication skills with experience in property management, hospitality (hotels, restaurants), retail service, etc.
• Experience : 2+ years of multi-family leasing management experience required, with multiple years of leasing experience.
• Education : High School diploma or equivalent required; bachelor’s degree in business or related field preferred.
• Administrative Skills : Strong administrative and organizational skills with excellence in time management.
• Scheduling : Superb scheduling and prioritizing skills to coordinate work with vendors and contractors for property projects.
• Team Support : Ability to effectively and professionally support property team members in daily procedures and processes.
• Technical Skills : Strong computer skills, including working knowledge of MS Office Suite (Outlook, Teams, Word, Excel);

Property Management Software database experience preferred.

• Requirements : Must have a valid driver’s license, current automobile insurance, and reliable transportation.
• Screening : Background and credit check, pre-employment drug screening, and employment verification required.

Featured Perks & Benefits :

• Medical plans with choices to fit your needs
• Dental and Vision insurance options
• Health Savings Account (HSA) with employer contribution
• Financial security benefits including 401k Plan with company match
• Optional life insurance +addl voluntary life
• Optional short-term disability +options for long-term disability

Wait, we've got more!!!

• Supplemental life insurance with critical health insurance and accident insurance
• Vacation program accruing immediately upon hire
• Sick time when you need it
• Paid holidays + floating holidays to celebrate those special times
• Company-sponsored wellness initiatives
• Continuous education with development programs and more!

Our company complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

Equal Opportunity Employer (EOE)