Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.
TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About Our Team
The System Strategy & Operations team within our Monetization Strategy & Operations organization is responsible for driving product adoption, user satisfaction and loyalty of our transaction platform, building relationships with regional cross-functional teams, managing market voice, and influencing the Product team with market feedback & insights.
About This Position
The System Strategy & Operations team is seeking a Global Transaction Product Operations Manager to join us.
The role will focus on transaction products - client incentive pillar. You will work with the product team, sales department, finance team and other cross-functional teams to develop and activate transaction products that include client incentive, payment, billing, collection and contracts.
The ideal candidate must demonstrate strong global business acumen, a passion & vision for transaction systems, strong digital advertising and product positioning skillsets, exhibit excellent problem solving & analytical mindset and communication skills, be able to thrive in an ambiguous environment and have strong leadership to drive impact across cross-functional teams for the business.
Responsibilities
- Own Product Operations for an internal transaction product focused on client incentives
- Lead quantitative and / or qualitative inbound initiatives such as customer persona understanding, opportunity sizing, customer feedback analysis, and competitor intel to represent the market and address market needs holistically with product teams
- Define go-to-market strategy and oversee execution and operation against the strategy; design and lead alpha / beta testings to capture early-stage insights for product innovation and fine-tuning
- Foster cross-functional relationships and collaboration globally to form product strategy, vision, and roadmap backed by market insights
- Support outbound efforts and sales activities to drive product adoption by feeding tactics such as sales enablement, marketing content production, training development etc.
- Address both internal and external users' escalated product queries and can empower our 1st-front customer service team to address these product queries in a systematic and scalable way
Qualifications
Minimum Qualifications
- BA / BS degree
- 5+ years of working experience in the digital marketing, transaction, or internet industries with Product Operations responsibilities
Preferred Qualifications
- Knowledge and experience working in transaction and client incentives
- Experience working with product teams and influencing the product roadmap of transaction products
- Ability to work cross-functionally with multiple global teams and stakeholders; excellent relationship building, collaboration, negotiation and influence skills
- Excellent communication, presentation and analytical skills, with an ability to build strong compelling narratives and simplify marketing messaging to resonate with different audiences
- A fast learner with a good sense of judgement and original thinking. Ability to thrive in ambiguity and adjust quickly to change
- Overall planning and coordination abilities, proven experience to work proactively, while being willing to accept challenges
- Excellent project management and process management ability
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.
Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.
To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.
If you need assistance or a reasonable accommodation, please reach out to us at https : / / shorturl.at / cdpT2
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