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Our Tucson, Arizona client has a contract opportunity for an IT Site Associate Specialist who serves as a source of technical assistance and support to the user community for data, voice, video, hardware and software.
POSITION SUMMARY :
Responds, coordinates, diagnoses, and troubleshoots calls for break / fix, software installs, moving / relocating, and equipment swaps in a timely manner;
or escalates problems on behalf of the customer to the appropriate technical staff for resolution.
Electronically documents activities. Supports and maintains effective relationships with users.
ESSENTIAL FUNCTIONS :
Provides and documents day-to-day technical support to employees for internal desktop systems software, hardware, data, voice, and related peripherals.
Installs, configures, and troubleshoots desktop systems / workstations, peripherals, voice / mobile devices, and network issues.
- Maintains passwords, data integrity and file system security for the IT environment.
- Organizes and follows complex and / or detailed technical procedures.
- Consults with clients to resolve technical problems and ensure customer satisfaction.
- Provides courteous and timely customer service, tracks inventory of IT assets.
Knowledge, Skills, and Abilities :
- Knowledge of Windows operating systems, client / server environments within a corporate network structure, fundamental networking concepts, and troubleshooting methodologies.
- Knowledge of voice / mobile communication devices, technical skills for analyzing and problem-solving
- The ability to communicate effectively with a diverse team and work as a team player in a fast paced environment.
- Explain and communicate complex technical processes and terminology to a non-technical audience
- Seeks customer feedback to adapt and meet customer expectations and deliverables.
- Excellent organizational / time management skills.
- Ability to troubleshoot customers' problems by phone, video or in person.
Must Haves :
- Windows Troubleshooting
- Help Desk / Desktop support
- Basic networking knowledge
Formal Training / Education :
Associate degree required.
Experience :
1 year - IT experience required.
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