SERVER (Blue Coyote Cantina)

Job Title : Server in Blue Coyote Cantina at Talking Stick Resort

Shift : Day / Swing

Reports to : Dining Shift Supervisor

Department : Food and Beverage

Summary

Provides friendly, excellent service to all guests. Serves meals and / or beverages to patrons in dining establishment, lounge, showroom, pool, hotel room or gaming floor, wherever assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Ensures excellent customer service for every guest, every time.
• Greets guests, presents menu, answers questions and makes suggestions regarding food and beverages.
• Writes order on check or memorizes it.
• Relays order to kitchen and serves courses from kitchen and service bars.
• Garnishes and decorates dishes prior to serving, if required.
• Observes diners to respond to any additional requests and to determine when meal has been completed.
• Acts immediately on all customer comments to ensure that corrections are made.
• Totals bill and accepts payment or refers patron to cashier.
• Sets up and supplies the beverage area with clean glassware, utensils, condiments and paper supplies if necessary.
• Removes soiled glassware and utensils from table and counter tops.
• Makes coffee as needed.
• Adds ice and changes soft drink containers.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Ensures designated work areas, flatware, glasses, dinner ware and other items used to serve customers are free from hazards (i.

e. chips, breaks, liquid on the floor, etc.).

• Responsible for renewal of Maricopa County Food Handlers Card.
• Attends bi-annual Arizona state liquor law training.
• When performing bottle service, properly executes service according to mandated steps of service.

Education and / or Experience

High school diploma or general education degree (GED) required; previous serving experience required; related experience in a medium to high volume restaurant strongly preferred.

Knowledge of Arizona State Liquor Laws - Title 4 required. Must have working knowledge using electronic point of sale (POS) systems.

Food and Beverage Servers must be at least 19 years of age to serve alcoholic beverages with meals.

Certificates, Licenses, Registrations

Must possess a Maricopa County Food Handlers Card. Arizona Alcohol Awareness certification a plus.

Other Qualifications

• Must possess a pleasant personality and have excellent customer service skills. .
• Must have excellent customer service skills and the ability to follow both verbal and written instruction.
• Good verbal and written communication skills required.
• Must be a team player, have a positive attitude and present a well-groomed appearance.

Language Skills

Must be able to read, write, speak and understand English.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand for prolonged periods of time; walk;

use hands and fingers to handle or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and / or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is regularly exposed to wet and / or humid conditions, secondary smoke and heat.

The noise level in the work environment is usually moderate to loud.