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Senior Technical Support Engineer

VirtualVocations
Burbank, California, United States
Full-time

A company is looking for a Senior Technical Support Engineer to provide enterprise-level support to customers and partners.

Key ResponsibilitiesDevelop a deep technical understanding of the company's productsProvide extraordinary technical support through various channelsResearch, diagnose, troubleshoot, and identify solutions for customer issuesRequired QualificationsBS degree in Computer Science or equivalent work experience5+ years' experience supporting enterprise customers or working with distributed systemsExperience with Linux, AWS, Azure, and NetworkingExpert-level troubleshooting experienceExperience with observability technologies such as Splunk or Elasticsearch is a plus

3 days ago
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