Benefits :
- Pay From $15 / hr. Based On Experience
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Only candidates selected for more information or interviews will be contacted.
This is a full-time position, Monday through Friday, 8 : 00 a.m. to 5 : 00 p.m.
General Summary of Duties : Under general supervision, the Patient Services Specialist is responsible for handling a variety of administrative duties to facilitate the efficient flow of patients at a clinical office while ensuring a positive patient experience by demonstrating quality customer service skills.
Duties and Responsibilities :
- Greets parents / patients arriving for appointments.
- Assists parents with the completion of paperwork for new patients and newborns.
- Verifies insurance for patient appointments.
- Checks the Kiosk daily to ensure proper functioning.
- Assists parents / patients with check in via the Kiosk and monitoring time usage to ensure timely patient flow.
- Monitors incoming faxes and processes and / or distributes as deemed appropriate.
- Faxes documents as required.
- Checks patient schedules daily to ensure accuracy and that necessary paperwork is present.
- Performs Gaps-in-Care communications with parents / patients.
- Answers patient questions and concerns.
- Scans documents into eClinical.
- Assists parents / patients picking up shot records, school excuses, and other paperwork.
- Receives, sorts and distributes mail.
- Performs related duties as required.
Knowledge, Skills and Abilities :
- Demonstrate professional customer service skills.
- Ability to communicate effectively both orally and in writing.
- Working knowledge of relevant policies and regulations.
- Ability to flexibly respond to changing demands.
- Works effectively as a team member with physicians and other staff.
- Ability to exercise sound and independent judgment.
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