IT Field Engineer

Job Description

Job Description

Looking for a new opportunity to be excited about? Come join our growing team! We are CMIT Solutions - Leading Managed Service Provider both locally in the Greater Denver and Boulder area and with our national team of 800+ techs nationwide.

We provide IT services to small and mid-size businesses and are looking for an energetic information technology professional who is experienced at both remote Help Desk support and onsite field desktop, networking and cloud applications support.

As an IT Field Engineer you will work both remotely and onsite at client locations to install new desktops, laptops and tablets and will troubleshoot and repair existing devices that are experiencing issues.

Our IT Field Engineers are responsible for installing firewalls and performing server installations / migrations. You will be the face of our company to our clients and will have the opportunity to work with many different types of organizations.

You will be an integral part of a multi- disciplined team that works in a virtual environment, both from your home and onsite at our clients offices.

Responsibilities

• Remote Help Desk Support and Remote Project work (Ex : Office365 Migrations)
• Onsite Desktop, Laptop & Networking Equipment Installation and Troubleshooting
• Security, Networking and Cloud Setup, Troubleshooting and Configuration Management
• Scheduling, Documentation and Ticket Management

Technical Skills

• Desktops, Laptops & Server
• Microsoft Windows, Apple iOS, Office365, Windows Server, Hyper-V, VMWare
• Security Software Management
• Anti-Virus, Anti-Spam, Malware, DNS Filtering and End Point Detection and Response
• Active Directory
• On premise Active Directory & cloud Active Directory (Azure) configuration management
• Networking
• Routers, Firewalls, Printers and Switches
• Wireless Devices, Access Points and VPNs
• Cloud
• File and Image based Backup Solutions
• Office365 Setup, Configuration Management and Administration
• Cloud File Storage (Egnyte, DropBox, etc.), Setup, and Configuration Management

Qualifications for success

• 5+ years IT experience
• Experience working for an MSP a plus
• Attention to detail and quality of work
• Excellent time management and organizational skills
• Passion for customer service and follow through
• Ability to multi-task and handle chaos effectively
• Integrity, passion & strong desire to achieve and succeed
• Willingness to work varied hours to meet clients schedule
• Resourcefulness when confronted with unforeseen dilemmas
• Excellent communication with technical and non-technical people
• Perseverance an unwillingness to give up, even when discouraged

You will work independently from home and at client locations. Access to a private and secure home office workspace is a requirement.

Willingness to travel to customer locations when needed is required so must have access to a car in good working order. Benefits include Healthcare, 401K, vacation time, mileage reimbursement.