IT Infrastructure Team Lead

The infrastructure team lead would be based out of our Chicago office (Hoffman Estates) and would be responsible to oversee the different sections of the infrastructure team, this would include but not limited to server, network, cloud and cybersecurity operations.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities include up to and not limited to :

• Take ownership of escalated issues as 3rd line of support and resolving any queries within SLA, demonstrating ability to analyze, triage, and remediate incidents.
• Provide technical guidance and support across different areas of infrastructure projects and tasks.
• Support several technical environments including but not limited to LAN, WAN, SD-WAN.
• Have a strong understanding of server hardware and software. MS Server 2012-2022.
• Virtualization Hyper-V, VMWare, etc. Assists in the creation and implementation of security solutions, which may include conducting vendor risk assessments.

Implements new or upgraded security measures or controls, and documents system or process changes. Coordinate the development and delivery of security awareness programs and educate staff about security risks and opportunities.

Responsible for system operation, architectural input, developing and maintaining our cloud environment.Maintain and develop good working relationships with colleagues, other departmental members and suppliers.

Mentor the Infrastructure team members.

Minimum Requirements :

• Bachelor’s Degree and 5+ years of Infrastructure related experience in areas such as networking, server, cloud (Azure) and cybersecurity operations, etc.
• Moderate knowledge of networking fundamentals (Switches, routers, wireless, etc.).
• Moderate knowledge of server environments HW and SW
• Moderate knowledge of cloud (Azure)
• Moderate knowledge of security-related technologies and their functions (IDS, IPS, EDR, IRP, FW, WAF, SIEM, etc.).
• Moderate protocol analysis experience (Wireshark, tcpdump, Netwitness, Snort, Bro, etc.).
• Basic programming skills in various disciplines including scripting languages.
• Proficient skill of Microsoft Excel, basic skills of Microsoft Word, PowerPoint, and Outlook.
• Exceptional organizational skills and flexibility working in a fast-paced setting.
• Remarkable customer service skills : good listener, excellent follow-up, and willing to support and help others.
• Japanese or German knowledge is a plus.
Certifications :
• CCNA / CCNP
• CCNA / CCNP
• MCSA, MCSD, MCSE
• AZ-104 / AZ-800 / 801
• AZ-500 / CCSP / CISSP

Work Environment :

General office environment will be experienced. There will be periodic exposure to manufacturing environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.

Physical Demands :

Frequent : Sitting at desk, utilizing computers and phones. Repetitive hand, wrist, arm, and shoulder movements.

Periodic : Standing, walking, bending, and stooping.

Occasional : Business travel. Lifting, pushing, and pulling objects.