Responsibilities :
- Managing patient accounts and preparing invoices.
- Inputting patient information and maintaining up-to-date records of patient data using computer software.
- Ensuring that the patients receive the accounts.
- Performing administrative tasks such as answering phone calls and responding to emails.
- Acquiring and recording medical aid details from patients and liaising with the medical aid company to obtain authorization on payments owed by patients.
- Following up with patients on accounts that are late as well as those which are seriously overdue.
- Following work procedures methodically while ensuring compliance with the rules and regulations of the hospital or clinic as well as state and federal laws.
- Improving job knowledge and skills by networking and staying abreast of medical service rates to ensure up-to-date billing.
- Ensuring that patient records, accounts, and payments are meticulously handled.
- Keeping all patient records confidential.
Requirements :
- A high school diploma or GED.
- At least 2 years of administrative experience in a medical or healthcare setting.
- Associate degree in accounting, business, or economics may be preferred.
- Excellent communication skills to deal with medical insurance companies and to explain financial matters to patients and staff.
- Above-average organizational skills to be able to locate files or patient records speedily.
- Attention to detail to maintain patient records proficiently and to check that the accounts have been entered accurately.
- The ability to process cash or credit card payments.
- Proficiency in account data input to prepare statements for patients.
- Knowledge of medical coding procedures.
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