Veterinary Client Service Representative

Job Description

Job Description

Advanced Veterinary Care (AVC) is a brand new state-of-the-art urgent care and specialty clinic located in the beautiful and always growing city of Orlando, Florida.

What sets AVC apart is that we are dedicated to providing innovative, compassionate care through a collaborative approach, while promote a positive work environment and advocate for employee well-being.

Advanced Veterinary Care is Central Florida’s newest, privately owned urgent care and specialty hospital opening early 2023.

Our CSR’s are an integral part of our practice. We are seeking someone who is friendly, a great communicator and enjoys a fast-paced collaborative environment to make the client’s experience the best it can be.

We are looking for candidates that are the right-fit , ones that match our core values and help build a positive work environment.

Advanced Veterinary Care’s core values :

Compassion : We approach every pet and their family with care and empathy.

Advancement : We seek to improve the lives of pets and their families through the latest treatment, education, and meeting and exceed the current standards of veterinary care.

Respect : to encompass the best interest for our patients, their families, and our employees. Communicating honestly and building trust.

Excellence : Setting the standard for all aspects of patient care, client service, and collaborative medicine. Through dedication and teamwork, to provide the highest level of care for you and your pets.

Collaboration : Teaching, learning, and consulting with team members and colleagues in our community. To establish and expand the use of best practices.

Discussing solutions within and beyond the team to provide the best care and positive outcomes for our patients.

Preferred Qualifications and Experience :

• Must be well organized, able to prioritize tasks and detail oriented.
• Ability to handle stressful situation and events in a calm, supportive manner.
• Excellent computer skills, manage electronic medical records, reports and correspondence.
• Ability to review estimates, discuss financial options and process payments.
• Compassion of pets and people.

Expectations / Requirement :

• Prior veterinary experience is preferred.
• Ability to integrate new information into problem-solving.
• Excellent listening and communication skills.
• Good attitude and contribute to a positive work environment.
• Comfortable using electronic medical record systems.

Employee benefits and Perks include :

• Our comprehensive benefits plan will be reviewed yearly with employee surveys to potentially amend our package based on our entire team’s interest
• Resources are available for employees that would like counseling / guidance with health or retirement benefits, in addition to general financial planning
• Medical, dental and vision plans
• Other voluntary insurance benefits such as life, disability, health savings accounts available
• 401K and 401k matching retirement planning
• Flexible work schedules
• Competitive paid time off
• Employee discounts (including pet insurance premiums, products and services).
• Educations resources (atDOVE, VetGIrl, VIN and major veterinary journals)
• Support of professional development and allowance for CE (for licensed staff).
• Technician license reimbursement
• Uniform allowance
• Access to mental healthcare, mindfulness and self-care resources (through our employee assistance program)
• Commensurae salary with experience / credentials

We are excited about the possibility of meeting you and welcoming you on to our team!

All offers of employment at Advanced Veterinary Care are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary.

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