Sr Revenue Operations Systems Process Improvement Specialist (Hybrid)

This position is Hybrid with Monday and Wednesday working in office in American Fork, UT

Job Summary

The Sr Revenue Operations Systems & Process Improvement Specialist is a key player in driving process and system development, particularly in managing and optimizing Salesforce and related sales stack applications.

This role is pivotal in enhancing operational efficiency and user experience through innovative solutions, automation, and project management.

The specialist collaborates with cross-functional teams to identify inefficiencies and design solutions that streamline workflows, reduce manual tasks, and increase productivity.

They stay ahead of industry trends to ensure that the organization’s sales systems are cutting edge, while also developing best practices, driving adoption of new tools, and maintaining data integrity and security.

Additionally, they guide change management processes, create training materials, and provide hands-on support during implementation, directly contributing to the scalability of sales operations and improved customer satisfaction.

What you will do

• Lead high-impact initiatives to develop and optimize critical processes and systems, with a focus on Salesforce, Clari, Groove, and new systems the organization adopts.
• Leverage advanced analytical skills to assess system usage and processes, identifying strategic opportunities for efficiency gains and automation that drive business growth and operational excellence.
• Forge strong cross-functional partnerships with Revenue Operations and Business Operations teams to design, implement, and continuously enhance system features and functionalities.
• Lead ongoing process evaluations, providing strategic recommendations and implementing enhancements that elevate system performance and align with organizational goals.
• Oversee complex system updates and integrations, ensuring seamless execution with minimal disruption, while maintaining a focus on user experience and business continuity.
• Create and manage comprehensive documentation for system configurations and process workflows, serving as a key resource for cross-functional teams and ensuring consistency and clarity across the organization.
• Lead collaboration with the RevOps Change Management team to develop engaging, high-impact training content that supports smooth transitions and drives user adoption of new processes and system functionalities.
• Oversee comprehensive User Acceptance Testing to rigorously validate new features and system upgrades, ensuring readiness for full-scale implementation and alignment with user needs.
• Generate and analyze advanced reports and dashboards that provide critical insights for strategic decision-making and uncover opportunities for continuous improvement.
• Develop and own strategic roadmaps for key system processes and improvements, aligning them with broader organizational goals and ensuring timely execution.
• Deliver expert end-user support in collaboration with the RevOps support team, ensuring high levels of satisfaction and quick resolution of system-related issues.
• Champion efforts to simplify and enhance the customer experience, driving both internal efficiencies and improved external customer interactions through innovative system solutions.
• Partner with Business Operations and other units to enforce data integrity and system security, applying best practices in data management and administration to safeguard the organization’s assets.

Travel / Physical Demands

Travel typically less than 10%. Office environment. No special physical demands required.

Qualifications

Must have :

• Typically 5 to 7 or more years of increasing responsibility in terms of any applicable professional experience.
• Typically a Bachelor's Degree or global equivalent in related discipline.
• Advanced analytical and problem-solving abilities focused on driving process improvement and delivering impactful business outcomes.
• Strategic and innovative mindset in system development, consistently identifying and implementing enhancements that align with organizational goals.
• Exceptional project management expertise, leading complex initiatives from conception through to successful execution, while managing resources and timelines effectively.
• Superior interpersonal and communication skills, adept at providing high-level training and support to diverse user groups, ensuring widespread adoption and satisfaction.
• Proven ability to lead cross-functional collaboration, fostering strong partnerships across teams and departments to achieve shared objectives.
• Meticulous attention to detail with a strong commitment to maintaining accuracy, precision, and high-quality deliverables.
• High proficiency in managing multiple priorities, excelling in a dynamic environment that demands flexibility and strategic focus.
• Strong ethical judgment and discretion, ensuring confidentiality and careful management of sensitive information.
• Agility in adapting to evolving technologies and processes, demonstrating a continuous learning approach to stay at the forefront of industry advancements.
• Strong understanding of industry practices
• High proficiency with tools, systems, and procedures
• Good planning / organizational skills and techniques
• Good decision making, analysis and problem solving skills with ability to multi-task
• Strong verbal and written communication skills
• Good presentation and public speaking skills
• Good interpersonal skills
• Good conflict resolution skills and ability to deliver difficult messages
• Ability to build partnerships at all levels within the company, begin to build partnerships externally
• Resolve complex issues in effective ways

Nice to have :

Master's degree or global equivalent a plus.

What you get as a Henry Schein One Employee

• A great place to work with fantastic people.
• A career in the healthcare technology industry, with the ability to grow and realize your full potential.
• Competitive compensation.
• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.
5 days ago