Enrollment Services Specialist

Description

Enrollment Services Specialist

University Registrar

Atlanta Campus

Monday - Friday 8 : 30 AM - 5 : 15 PM

These are exciting times at the Registrar Department. We are growing and we are thrilled that you are interested in being a part of our team.

We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to pursue excellence.

Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do, but because it makes us a stronger team.

The Registrar Department is seeking (1) Enrollment Services Specialist to join the already awesome team taking the Registrar Department to the next level of excellence!

WHAT MAKES The Registrar Department A GREAT PLACE?

A flexible work environment

Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.

A knowledge-sharing organization that works collaboratively with diverse partners.

Professional development opportunity and mentorship

A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

In the Office of the Registrar, the Admissions and Enrollment & Registration Services Call Center , the primary responsibility of the Enrollment Services Specialist position is to provide cross-functional services in the area of enrollment services to include admissions, registration, academic and biographical records, and issues related to campus and online course enrollment from the start of their academic career up through graduation.

Provide assistance with completing necessary processes and refer to appropriate resources on campus as necessary. Provide excellent customer service within a high-volume Enrollment & Registration Services Call Center environment.

Provide cross-functional services in the area of enrollment services to include admissions, registration, enrollment, and academic records.

Must also have an understanding of admissions processes, student advisement, financial aid and working within a university setting.

Answer questions regarding all aspects of enrollment, in particular about admissions, registration, academic and biographical records and issues related to on campus and online course enrollment.

Provides assistance completing necessary enrollment and academic processes up through graduation .

Analyze student accounts and records, answering questions, updating records, providing counseling, and resolving problems within the Admissions and Enrollment & Registration Services Center, both simple and complex Tier 1 issues with only minimal supervisory guidance.

Provide excellent customer service within a high-volume call center environment which includes outreach calling campaigns, CRM ticketing, and assist the Georgia State University community.

Disclaimer : This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties.

As such, job duties and / or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.

Qualifications

Minimum Hiring Qualifications :

Bachelor's degree and two years of related experience; or a combination of education and related experience.

Preferred Hiring Qualifications :

Must have a working knowledge of integrated student record data systems, such as Banner and Banner Workflow.

• Must have a collaborative, energetic and resourceful work style.
• Excellent oral and written communication skills.

Excellent organizational and interpersonal skills.

Ability to multi-task; pay attention to detail; and exhibit excellent customer service skills.

Experience with FERPA and laws governing financial aid .

College / Business Unit

Enrollment Management

Department : University Registrar

Location

Atlanta Campus

Shift : M-F 8 : 30AM-5 : 15PM

Salary : $42,000

Pay Grade : 12

FLSA Status : Non-Exempt

Job Type : Full Time (Benefits Eligible)

Job Posting

10 / 08 / 24, 4 : 51 : 38 PM

Closing Date

10 / 23 / 24, 3 : 59 : 00 AM

Preferred Hiring Qualifications :

Special Instructions :

To be fully considered for this position all candidates must submit the following at the time of submission :

A complete and accurate GSU application and Resume

Final candidates must provide three professional references.

Georgia State University Values : COMMUNITY : Fostering a distinctive shared identity and common purpose across our multi-campus university, INCLUSION AND DIVERSITY : Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, equity, and civility, TRANSFORMATION : Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place.

INTEGRITY : Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE : Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION : Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents.

USG Core Value Statement : The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office.

Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https : / / www.

usg.edu / policymanual / section8 / C224 / #p8.2.18 personnel conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.

5 Freedom of Expression and Academic Freedom found on-line at https : / / www.usg.edu / policymanual / section6 / C2653.

Equal Employment Opportunity : Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy),, sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions.

This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests.

Further, Georgia State prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law,, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

Background Check : Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.

Clery Disclosure of Campus Security Policy and Campus Crime : Georgia State University is committed to its students' and employees' safety and security.

It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus.

This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.

Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.

Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.