Network Operations Center (NOC, Runbook Automation) Lead

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve.

We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility.

This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Summary

We are seeking a highly skilled and motivated Network Operation Center Lead to join our dynamic team. The NOC Lead will play a crucial role in monitoring, analyzing, and troubleshooting network and other technology alerts to ensure optimal performance and reliability.

This role involves supporting a major worldwide financial company, primarily focusing on the United States, Canada, and multiple Latin American countries.

Major Responsibilities :

• Monitor network and other critical infrastructure using various tools and technologies, including SolarWinds, to detect and respond to incidents promptly, with a specific focus on the financial systems supporting the United States, Canada, and Latin America.
• Analyze network performance data, actively participating in Tier 1 and Tier 2 support for Windows servers, and troubleshoot issues within the context of the global financial network.
• Process and update weekly and monthly NOC reports.
• Host and manage incident resolution conference calls 24 / 7.
• Scripting to automate a number of NOC functions to help increase team efficiency.
• Support Active Directory services, ensuring secure and efficient user access to network resources in alignment with financial industry standards.
• Respond to alerts, incidents, and service requests in a timely and efficient manner, ensuring minimal downtime for critical financial operations.
• Collaborate with cross-functional teams to escalate and resolve complex network and Windows server-related problems, considering the impact on the financial systems across different regions.
• Conduct routine checks on network equipment, configurations, and systems, with a keen awareness of the unique requirements of the financial and Windows server environments.
• Provide accurate and detailed documentation (Runbooks / Procedures) of infrastructure and service incidents with precise resolution, and preventive measures, adhering to regulatory and compliance standards.
• Implement and follow established procedures for incident response, escalation, and resolution for both network and Windows server environments in alignment with global financial service standards.
• Utilize several tools such as Microsoft Office, Microsoft Teams, SecureCRT, ServiceNow, xMatters, WebEx, and others for effective communication, collaboration, and issue resolution.
• Participate in the development and improvement of NOC processes and procedures, ensuring alignment with the specific needs of a major financial institution.
• Stay updated on industry trends, emerging technologies, and best practices to enhance network monitoring and Windows server capabilities within the financial industry.

Qualifications :

• Bachelor's degree in a related field or equivalent work experience.
• 5+ year experience as NOC Lead or in a similar network and Windows server support role within the financial sector.
• Strong understanding of networking protocols, hardware, and software, with expertise in Windows server environments.
• Proficient in using network monitoring tools, troubleshooting techniques, and Windows server administration.
• Experience with Active Directory management and secure user access in a financial context.
• Familiarity with tools such as SolarWinds, Microsoft Office, Microsoft Teams, SecureCRT, ServiceNow, xMatters, WebEx, and other relevant technologies.
• Excellent analytical and problem-solving skills with a keen awareness of the financial industry's unique challenges.
• Ability to work effectively in a fast-paced, 24 / 7 operational environment with a global perspective.
• Strong communication skills with the ability to convey technical information to non-technical stakeholders.
• Relevant certifications (e.g., Cisco CCNA, CompTIA Network+, Microsoft certifications) are a plus.

The typical base pay range for this role is between $95K - $120K depending on job-related knowledge, skills, experience and location.

This role may also be eligible for certain discretionary performance-based bonus and / or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays.

For more information on our Total Rewards package, please click the link below.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business.

We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.