Psychiatric Crisis Specialist I

Join Cleveland Clinic’s Lutheran Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family.

Located near downtown Cleveland, you will enjoy its wide variety of shopping and dining, proximity to sporting events, and the option of walking or biking to work.

While enjoying the perks of being in the heart of Cleveland, you will also work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Psychiatric Crisis Specialists are members of the Behavioral Health intake team responsible for the through-put of all behavioral health patients at Lutheran Hospital.

In this role, you will complete a variety of assessments, identify patient crisis needs, provide crisis intervention, and collaborate with other caregivers to provide the best care possible.

The ideal future caregiver is someone who :

Is a Licensed Social Worker (LSW), Licensed Professional Counselor (LPC), Licensed Chemical Dependency Counselor III (LDC-III), or Registered Nurse (RN).

Pursues ongoing education in behavioral health topics.

Speaks a secondary language.

Effectively de-escalates and handles stressful situations with professionalism.

Has excellent communication, interpersonal, critical thinking, and problem-solving skills.

By taking this opportunity, you will make meaningful differences in the lives of others while building a rewarding, successful career in behavioral health.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you.

Here, you'll find that we offer : resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future.

When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities :

Completes comprehensive mental status, psychosocial, risk, and chemical use assessments. Identifies patient crisis needs.

Participates in on-going assessment and care plan recommendations for patients with extended time awaiting dispositions.

• Provides crisis intervention services using a therapeutic intervention, which is based on patient centered outcomes, and standards of care, that are based on current research and evidence based practice.
• Supplies information to the medical team for consideration of a differential diagnosis.
• Pursues on-going education in behavioral health topics.
• Recognizes significant changes in patient condition and responds appropriately.
• Navigates insurance verification and pre-certification processes for behavioral health carve-outs.
• Provides psycho-education to family and significant others of patients, as well as other co-working caregivers about behavioral health, de-escalation, and / or other related topics to assist in the patient’s current plan of care.
• Involves the patient / family (or designee) and other current providers in developing a plan of care individualized to patient cultural, religious, and educational needs.
• Collaborates with multidisciplinary team in the formulation of an individualized plan of care. Develops appropriate patient goals for identified problems.
• Serves as a patient advocate.
• Process referred cases to appropriate disposition; which may include inpatient placement or assistance with community wrap around services for a successful discharge plan.
• Acts with integrity in placing charge capture for crisis intervention services provided and documenting all requirements for such services provided.
• Communicates information regarding patient plan of care, current outcomes, and acuity at end of shift report.
• Performs routine administrative office functions, as needed to facilitate case work processes.
• Assists in orientation of new Behavioral Health Intake team staff or other hospital personnel.
• Incorporates the use of informatics tools, principals, theories, and practices in the safe and effective delivery of care.
• Works effectively to create and maintain a positive work environment.
• Incorporates patient safety goals in daily practice.
• Completes all documentation and records related to patient care.
• Other duties as assigned.

Education :

• BA, BS, MA, or MS in a healthcare profession, MEd, or an RN
• MA, MS, or MEd

Languages :

• Language required - English
• Language preferred any secondary language skills

Certifications :

• Certification required - Licensed Social Worker LSW or Licensed Professional Counselor LPC , or Licensed Chemical Dependency Counselor III LCDC-III or Registered Nurse RN
• Certifications preferred - Licensed Independent Social Worker LISW , Licensed Independent Social Worker with Supervisory Designation LISW-S , Licensed Professional Clinical Counselor LPCC , Licensed Professional Clinical Counselor with Supervisory Designation LPCC-S

Complexity of Work :

• Ability to multi-task and to assess and prioritize work
• Critical thinking
• Decisive judgement
• Competency of patient populations child / adolescent, adult, geriatric , diversity, social determinants of health, community resources, Ohio Revised Code, DSM / ICD, mental illness, chemical use / abuse, basic medical clearance, healthcare law, other competencies as assigned
• Ability to work in stressful environments and, at times, volatile situations with professionalism
• Ability to work independently and as part of a group and interdisciplinary team with a collaborative mindset
• Self-regulation and ability to de-escalate others
• Ability to communicate across various comprehension levels; young child to technical professional
• Strong attention to detail in work process and documentation
• Possession of resources for all communities and counties served by Cleveland Clinic facilities
• Ability to work in a fast paced environment
• Quality improvement mindset

Work Experience :

• Experience required - Two years work experience
• Will consider two years of internship in a clinical setting to meet work requirement

Physical Requirements :

• Requires Corrected hearing and vision to normal range
• Some positions may be more sedentary work
• Some positions may be more light work
• Require full range of motion, eye-hand coordination
• Require standing or walking for extensive periods of time
• Require some exposure to communicable disease or bodily fluids

Personal Protective Equipment :