Restaurant Manager

Overview :

This position’s primary job duties are to oversee the safe and efficient operation of the restaurant and other outlets where applicable (may include Lounge, Room Service, Pool Bar).

This manager supervises a staff that consistently provides excellent guest service while promoting profitability for the hotel.

This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example.

He / she must be able to exercise good judgment and discretion, display effective problem solving skills, and provide excellent customer service.

Additionally, he / she must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow through.

Job Duties and Responsibilities :

• Create promotions and marketing programs to drive guests to the restaurant and / or other outlets as applicable
• Prepare work schedules in accordance with forecasts, staffing guidelines and labor productivity goals
• Enforce of hotel’s cash handling policies and procedures
• Coordinate supply purchases.

Monitor and maintain inventory of supplies to prevent shortages

• Formalize and maintain SOPs; create and execute training program for department
• Assure all beverage servers are properly trained in local and state beverage service laws and comply with Olympia company beverage service policies and procedures
• Know menu, menu prices, composition of food and beverage menu items; be familiar with all daily specials and with proper plating procedures and promotions
• Maintain food and beverage control (i.e.

pre-check machine, portion control, liquor control)

• Participate in month-end inventory as needed
• Participate in the daily operation of the restaurant / outlets, i.e.

may perform Server, Host / Hostess or cashier duties as necessary

Ensure Room Service is provided accurately and promptly.

Be sure trays are retrieved daily and callbacks are completed

• Personal commitment to receiving guest feedback on overall restaurant experience
• Maintain high standards of cleanliness and décor at all times
• Assist GM and Kitchen Management by controlling costs i.e.

limit waste, breakage, theft and minimize comps; conduct price shopping, labor management

Manager Responsibilities & Expectations :

• Support the hotel in achieving high performance levels in service and profitability
• Hold self and others accountable for achieving results
• Support a culture that promotes high employee morale and performance
• Provide strong leadership, motivate staff to reflect a high level of enthusiasm and guest satisfaction
• Respond to guest / employee concerns or complaints in a timely and courteous manner; (ability to effectively problem solve)
• Effectively coach, motivate, lead and resolve employee concerns by timely communicating on-going positive and constructive feedback
• Keep timely & accurate documentation via performance log, attendance record, and corrective action form.

Must partner with GM / HR on all terminations)

• Schedule staffing and assignment of daily duties to meet hotel needs while effectively controlling payroll
• Interview, select, train, and orient employees per OHM’s process and procedures
• Set and adjust the rates of pay and status for direct reports (i.e.

Full Time, Part Time, etc.)

• Ensure that payroll standards are being met (Verify compliance with PTO and Holiday pay policy)
• Review daily Time & Attendance punches in payroll and maintain Attendance Spreadsheet (log), accurately reflecting reasons for occurrences
• Review and maintain timely and accurate status of employees for benefit plans, i.e.

Full Time, Part Time and Terminations

• Train team how to punch in, out and transfer departments (holds employees accountable)
• Aggressively manage workers’ compensation claims (partners with GM / HR as needed)
• Use meetings, memos or bulletins to keep staff informed of hotel events, policies, etc.
• Attend and participate in Department Manager meetings to foster open lines of communication
• Participate in the annual budgeting process and effectively manage department expenses in line with the budget
• Assume managerial responsibilities for the hotel in the absence of the GM (Must be knowledgeable of emergency procedures)

Experience / Education :

Minimum 2 years’ of supervisory customer service experience with at least 1 year of full-service dining experience; management experience preferred;

high school diploma and / or equivalent work experience

Benefits

Olympia Hospitality’s comprehensive benefits package is designed to support our team members’ well-being and financial security.

• We offer health insurance, ensuring access to quality medical care when needed.
• Dental and vision insurance are provided to promote overall health and wellness.
• Our 401K program includes a matching component, empowering employees to save for retirement with added company support.
• Flexible Spending Accounts (FSAs) for medical expenses and childcare expenses offer tax-advantaged savings options.
• Additionally, team members enjoy seven paid holidays throughout the year, providing well-deserved time off to recharge and spend with loved ones.
• Our paid time off benefit provides flexibility to take time off for vacation, personal needs, or illness while still receiving their regular pay.
• Team members can also take advantage of travel discounts at our portfolio of hotels.
• Additional benefits may be available based on the individual hotel that is hiring.

In order to apply for this position, you must be legally authorized to work in the United States.

Upon hire you must complete the I-9 form within the first 3 days of employment.

A background check will be conducted as a condition of employment.