General Manager

Posted Date : 1 week ago (10 / 3 / 2024 8 : 54 PM)

Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.

Location : Company Name - Benchmark Resorts and Hotels

Location : US-ME-Boothbay Harbor

Department : Hotel Operations

Position Type : Regular Full Time

of Openings : 1

Requisition ID : 2024-47408

Postal Code : 04538

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.

Our commitment to a People First culture is reflected in our approach to employee development, and our dedication to building meaningful relationships.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success in over 230 properties worldwide.

Join their team and experience the gratification of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description

Spruce Point Inn is like no other resort spirited and soulful; picturesque and rich with heritage; perfectly poised between woods and sea.

As a Condé Nast Top Resort, our historic Inn has attracted travelers from all over the world for more than a century, offering an iconic coastal Maine experience.

Located about an hour "down east" from Portland, Spruce Point Inn is a true gem among resorts, differentiated by its prominent oceanfront setting, acres of mature woodlands, gardens, and trails.

As we sit off the beaten path, getaways here feel like a genuine retreat. It’s a place made timeless by natural beauty, traditions, and joy.

Overview

Come grow with us at one of Boothbay Harbor Maine's most beautiful resorts! Pyramid Global is an international leader in hospitality and a place you can grow your career internally.

We offer competitive salaries, bonus potential, matching 401k, medical, dental, vision, and PTO, along with many other benefits.

We are people focused with a CARE culture at the center of everything we do! Join us in creating exceptional guest experiences and enjoy being part of the Pyramid Global family.

Responsibilities : As the General Manager, you will be responsible for the overall operations, strategy, and growth of the resort while the resort is open to guests and during the off-season when property maintenance and preparation for the May through October season takes place.

This role requires strong leadership, strategic thinking, and exceptional management skills to ensure the resort's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.

Strategic Leadership :

• Develop and execute a comprehensive strategic plan to drive the resort's growth and profitability.
• Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
• Set long-term goals and objectives for the resort and work towards achieving them.
• Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment.
• Provide guidance, mentoring, and development opportunities to team members.
• Encourage teamwork and open communication across all departments.

Operations Management :

• Oversee all operational departments including front office, housekeeping, food and beverage, spa, recreational facilities, and more.
• Ensure smooth day-to-day operations by implementing efficient processes and procedures.
• Monitor service quality to maintain the highest standards of guest satisfaction.
• Create and manage the resort's budget, allocating resources appropriately to various departments.
• Monitor financial performance, analyze variances, and implement corrective actions as needed.
• Drive revenue generation through strategic pricing, upselling, and innovative offerings.

Guest Experience :

• Foster a guest-centric culture throughout the resort, prioritizing personalized service and exceptional experiences.
• Address guest concerns and feedback promptly, striving for continuous improvement.
• Implement initiatives to enhance guest satisfaction and loyalty.

Facilities Management :

• Ensure the maintenance and enhancement of the resort's physical assets, including accommodations, amenities, and common areas.
• Willing to be hands-on and comfortable with the maintenance process.
• Implement sustainability initiatives to minimize the resort's environmental impact.

Regulatory Compliance :

• Stay updated on local and national regulations related to the hospitality industry and ensure the resort's compliance.
• Maintain health and safety standards for guests and staff.

Our Culture : Empowered to Make a Difference

• At Pyramid Global, we value, support, and recognize the unique contributions of each team member.
• Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Develop and maintain good business and community relationships; support and participate in those business and community activities, which will benefit the property’s positioning.

Core Values :

• People First : A talented, diverse, and passionate team working together with respect.
• Integrity : Honesty and accountability to ourselves and colleagues.
• Excellence : Surpassing expectations through dedication and innovation.

Qualifications

To succeed in this role, you should have :

• A proven track record as a successful leader in a hotel or resort General Manager or Managing Director role.
• A minimum of 7 years of hospitality experience showing progressive growth.
• A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.
• Strong experience working with H2B and J1 Visa programs.
• Exceptional leadership and communication skills.
• Someone who is used to being very hands-on and is comfortable performing basic maintenance.
• Problem-solving abilities and critical thinking skills.
• Creative and strong sales and marketing experience.
• The flexibility to adapt to varying shifts, including weekends and holidays.
• A commitment to maintaining a positive and organized work environment.

Compensation Range

The compensation for this position is $120,000.00 / Yr. - $130,000.00 / Yr. based on qualifications and experience.

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