Service Engineer

Summary :

The Robotic Systems Engineer will provide robotic programming and other professional, technical expertise necessary to support quality integration, assistance / start up, and customer training associated with the company’s products on time and on budget as well as ensure meeting traditional customer service expectations of customers of industrial products.

This position is a critical part of a project (on-site or off-site); with the ability to make technical decisions, discretionary and independent judgment decisions at any time necessary while maintaining all communication with the appropriate Project Manager and / or Service Manager.

Essential Functions :

• Provide the technical expertise required for integration, programming, assistance, and service of robotic cells, including planning / writing of programming code as necessary, to ensure the end - product meets functional goals expected of the product on required schedules.
• Be able to perform a PM (Preventative Maintenance) on a wide array of robot models and controllers.
• Provide technical support and training, drive programming standards, and be an example for Robot System Engineers and Programmers to follow.
• Maintain policy that if Acieta built equipment assisted and in production at customer's site is down, it receives highest priority attention for service unless instructed otherwise by Acieta management.

Keep the Service Manger informed daily of customer complaints or dissatisfaction.

Follow all established customer service procedures and practices (i.e. telephone log of service calls, trip report log and file, reference file of Service Manuals and "Engineering Bulletins" from FANUC or other vendors) to maintain an orderly reference file in Customer Service Office.

This also includes necessity to maintain a clearly documented record of software files for his / her project that can be easily accessed by any technician to restore a cell in the field.

Ensure all relevant service job information (log sheets from assistance work, robot cell inspection sheets, trip reports, etc.

are provided to the Service Manager in a timely manner.

• Be able to document and organize work orders, expense reports and Field Service Reports. These documents are used to explain the work performed to the customers.
• Learn how to estimate and evaluate the amount of time it will take to perform most tasks and be in control of making sure you keep with those timelines.
• Assist with quotation / proposal activity as requested to assure valid and accurate representation of capabilities of robotic or flexible automation products of the company and realistic costs in terms of manpower expenditures and equipment / software requirements to achieve these goals.
• Utilize various software programs available within Acieta to assist with computer utilization goals of the company.
• Support regional sales efforts through customer visits, technical support, and aftermarket support.
• Make timely recommendations to other departments to achieve quality improvement or lowering of design, build, and programming costs.

Draw from experience of testing and operating products; training programs; or customer inputs.

• When assigned by Service Manager, assist in handling incoming calls for service assistance or parts orders consistent with the company's Spare Parts Order Policy or other comparable policies.
• Maybe required to back up other techs on larger projects, assist the lead tech on a project and assist with Robotic System assemblies in the shop.
• Train customers on the use and operation of robotic cells either on-site or at Acieta.
• Attend and successfully complete specific application Fanuc training classes.
• Work with all robot technicians to transfer any new technical information that has been received or learned in the shop, field, or training class.
• Carry out other tasks and assignments as requested by Service Manager.

Minimum Qualifications :

Education And / or Experience : Associate degree (A.A.) or equivalent from two-year college or technical school offering specialized robotic training;

or two years or more related experience and / or training; or equivalent combination of education and experience.

Language Skills : Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of business community.

Ability to effectively present information to management and public groups.

Mathematical Skills : Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability : Ability to define problems, collect data, establish facts, and draw valid conclusions.

Licenses and Other Requirements :

Must have and maintain a valid driver’s license and maintain a good driving record in order to be insured by Acieta’s automobile insurance.

Must have and maintain a valid passport.

Must be at ease working with others of essentially equal or even greater technical expertise and experience of an effective manner.

Must be able to travel; up to 85%.

Must be able to make independent, advanced and technological decisions with projects while maintaining communications with Project Managers to complete project and customer satisfaction.

Physical Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls.

The employee frequently is required to stand, sit, reach with hands and arms, and talk or hear. The employee is occasionally required to walk;

climb or balance; and stoop, kneel, crouch, or crawl.

The employee must regularly lift and / or move up to 25 pounds, frequently lift and / or move up to 50 pounds, and occasionally lift and / or move up to 100 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Ability to perform rigorous physical activities required by industrial manufacturing tasks.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works near moving mechanical parts and is regularly exposed to risk of electrical shock.

The noise level in the work environment is usually loud.