Salesforce.com Engagement/Delivery Leader

Engagement / Delivery lead, Salesforce- North America

Responsibilities :

Provide Delivery leadership and direction to the delivery and practice teams in North America for one or more identified accounts.

You will drive Client service, CSAT and execution excellence for all the client within these accounts

• Own delivery responsibilities for identified accounts throughout the engagement lifecycle
• Knowledgeable and proven experience in Agile, Hybrid and Iterative Salesforce implementation methodologies, CI / CD processes and deployment strategies
• Strengthen Cognizant's position within the client base and broaden Cognizant's presence in its other existing clients.
• Provide leadership to subordinate managers, taking an active role in guiding their professional growth and development.

Responsible for a large people organization.

• Plan and oversee the professional development of delivery teams, hiring and retaining qualified associates as needed. Responsible for Employee retention and Motivation
• Drive and implement delivery best practices, governance and best practices to ensure predictable delivery and high customer satisfaction
• Establish cadence within client organization and Cognizant stakeholders to ensure proactive communication, risk management, escalation and risk management processes are in place.
• Collaborate with cross functional teams within Cognizant to drive collaborative account strategies and growth
• Remain abreast with Salesforce products, roadmaps and best practices to engage in meaningful discussions with client organizations
• Ensure utilization parameters are achieved on a continuous basis as per practice guidance
• Be able to work under the guidance of practice leadership to achieve business goals as required

LI-RC1

Qualifications :

Required Qualifications :

At least 15-20+ years of experience at a leading IT services or consulting firm with executive-level responsibilities in Enterprise applications space with majority of last 5+ yrs.

being in Salesforce ecosystem (preferably in Service or Sales Cloud)

• Understanding of the Salesforce offerings, including Sales cloud, Service Cloud, FSL, Vlocity, Veeva, Commerce cloud, Marketing cloud, ServiceMax, Einstein, nCino, Mulesoft etc.
• Experience consulting and delivering Salesforce enterprise applications is a requirement.
• Demonstrable experience managing and driving a practice with a global delivery model.
• You should also have a demonstrated track record in structuring high value customer transformation deals that include significant complexity, and offshore capabilities.
• Proven ability to lead and operate successfully in a collaborative, global organizational structure is vital to this role.
• Demonstrated commitment to developing and growing key accounts with proven success in leading, growing, and developing a successful team and business base.
• The ability to travel as required is critical.

Preferred Skills :

• Provide Salesforce implementation best practices and delivery excellence methodologies to enable successful delivery within identified accounts
• Responsible for account P&L with expectations for continued growth and seamless delivery
• Develop practice related processes and procedures required for operational efficiency for Salesforce practice
• You should be able to capitalize on existing relationships with executives at Salesforce and field level sales organizations.

Employee Status : Full Time Employee

Full Time Employee

Job Level : Professional

Professional

Job Type : Standard

Standard